Job Description

Salary

circa \xc2\xa322,222

Contract type

Permanent, Temporary: Fixed Term Contract or Secondment

Hours

Full Time

Location

Poole, Dorset, England

Location description

RNLI Support Centre, Poole

Interview date

w/c 4th December

Closing Date

26-11-2023

Reference

16592

Documents (please view all documents)

(PDF, 142.18kb)
(PDF, 212.46kb)

About us

Our purpose is simple, to save lives at sea. Since the 19th century, our crews have been risking their lives to save those who are in danger of drowning and to save everyone. An exciting opportunity has arisen to join our Volunteer Experience Team. We are looking for people with excellent customer service skills to provide all our volunteers, supporters and enquirers to feel and ensure that the RNLI is the most loved and best supported charity.

Some of the benefits

• Salary \xc2\xa322,222 - \xc2\xa326,144 (dependent on experience)
• Flexible working
• 26 days\xe2\x80\x99 annual leave plus Bank Holidays
• Outstanding pension scheme (contributions of up to 16% of basic salary)
• Life assurance
• Health and dental cashplan

Your role

As a Customer Services Officer, you will be part of a fast-paced environment, focussed on:

• Receiving and making telephone calls with our volunteers (this will be with our volunteers in our Retail Shops, Fundraising and Engagement teams)
• Supporting our volunteers with the creation of support materials on RNLI systems which include marketing posters, invitations, and tickets
• Supporting our volunteers with the provision of resources, including sourcing RNLI mascots and marquees, collection equipment and shop merchandise
• Taking telephone payments of all kinds, setting up and cancelling memberships and processing online shop orders in order to assist with Supporter Experience and Retail delivery at peak times
• Efficiently using a number of different systems
• Meeting agreed deadlines to deliver against performance indicators and service level agreements

About you

As a Customer Services Officer, you will provide a first-class service to all retail and engagement volunteers, key individuals and volunteer groups to secure support, nurture relationships and increase levels of engagement. You will also be a proactive team player who can juggle priorities.

To be considered for this role you will need to have:

• Proven customer service skills
• Experience of receiving and making telephone calls regularly
• Experience of using a variety of database and systems
• Experience of working in an office based environment

So, if you have a passion for fundraising and volunteering and are looking to be part of a successful team, this could be the role for you. Please apply via the button shown.

Safeguarding

The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment and have a zero tolerance approach to proven incidents of bullying, abuse, harassment or exploitation. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Diversity at the RNLI

Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

Royal National Lifeboat Institution