Job Description

Customer Services Operator - Full-time 6-month secondment - Internal Only
?Hours: 35 hours per week average
?Shift pattern:
?Salary: 22,404.20 per annum
?Location: Remote
Start date: ASAP December 2025
Perks ?

• 217 hours annual leave increasing to 231 with lenght of service (pro rata)
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme
• Family and friends' discounts on our services & products
• Pension Scheme, up to 4% Company matched

ABOUT YOU ?
You must possess a genuine desire to help the community, be empathetic and attentive to our customer's needs.
You are a great communicator, have exceptional attention to detail. Have an appetite to learn new skills and can use your initiative in problem solving.
Ideally you will have experience in working in a customer facing role - either face to face or over the phone. It would be advantageous to have experience in a similar call centre role.
You have a good general standard of education and are competent in Microsoft office including Excel, Word and Outlook.
If you've got the right attitude and personality, we'll provide you with all the training you need to be the best you can be.
THE ROLE ?
You will be part of our Customer Services team which are the centre of customer interactions into the monitoring service.
We are looking for a new member to join our small but experienced team with making welfare and medication reminder calls for our customers, who are more vulnerable and need that extra bit of support.
It is a hugely rewarding team to be part of and we build great relationships with the customers as we speak to them on a daily basis.
READY TO APPLY ?
If you are interested in this role please upload your CV.
You will receive your confirmation of application with a link to register and then complete some assessments via Test Gorilla ?. If you do not complete these we will not progress your application any further
OTHER INFORMATION ?
This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.

Skills Required