Customer Services Reception Call Handler
Llandrindod Wells, WLS, GB, United Kingdom
Job Description
About the role:
As a Reception Call Handler in Customer Services, you'll be the first point of contact for customers by phone on our English-speaking telephone line. Your role is to provide a warm, professional welcome and ensure queries are directed appropriately or resolved efficiently.
About you:
Excellent communication skills - clear,
friendly, and confident.
Strong listening skills - able to understand customer needs quickly.
Empathy and patience - especially when dealing with vulnerable or frustrated customers.
Attention to detail - accurate data entry and message taking using various platforms
Team player - willing to support colleagues and share knowledge.
Adaptability - able to handle a variety of queries and situations.
What you will do:
To deal courteously, efficiently and sensitively with all customers over the telephone in the Contact Centre ensuring that all enquiries are correctly identified and that they are, so far as possible, resolved effectively at the first point of contact, by taking ownership of the enquiry / problem through to a resolution point in accordance with service delivery agreements with relevant departments.
If you have any questions about the role, please contact:
Louise Thomas (louise.thomas@powys.gov.uk)
There is no DBS Check requirement for this position
Service: Customer Services
Salary: Grade 4 Point 5 to Point 6 25,583 to 25,989 per annum pro rata 13.26 to 13.47 per hour
Please note that at this point, Powys County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK. Applicants should ensure they have the right to work in the UK before applying for a vacancy.
What we offer
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We will train you and develop your skills
Flexible Working
Guaranteed defined benefit Pension Scheme
Learning and Development
Lease Car Scheme
Competitive Pay
A Great Place to Live
Powys County Council Reward Scheme
Health and Well Being
Salary Sacrifice Benefits
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Job Detail
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Job IdJD4323792
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationLlandrindod Wells, WLS, GB, United Kingdom
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EducationNot mentioned