Customer Services Reception Call Handler Job in Powys County Council

Customer Services Reception Call Handler

Llandrindod Wells, WLS, GB, United Kingdom

Powys County Council

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Job Description

To apply for this role please visit the Powys County Council website. Applications made through Indeed will NOT be considered. Visit https://en.powys.gov.uk/job-vacancies

Workbase - TBC, Powys

About the role:

As a Reception Call Handler in Customer Services, you'll be the first point of contact for customers by phone on our English-speaking telephone line. Your role is to provide a warm, professional welcome and ensure queries are directed appropriately or resolved efficiently.

About you:

Excellent communication skills - clear, friendly, and confident.

Strong listening skills - able to understand customer needs quickly.

Empathy and patience - especially when dealing with vulnerable or frustrated customers.

Attention to detail - accurate data entry and message taking using various platforms

Team player - willing to support colleagues and share knowledge.

Adaptability - able to handle a variety of queries and situations.

What you will do:

To deal courteously, efficiently and sensitively with all customers over the telephone in the Contact Centre ensuring that all enquiries are correctly identified and that they are, so far as possible, resolved effectively at the first point of contact, by taking ownership of the enquiry / problem through to a resolution point in accordance with service delivery agreements with relevant departments.

Job Types: Part-time, Permanent

Pay: 25,583.00-25,989.00 per year

Expected hours: 24 per week

Benefits:

Company pension On-site parking Work from home
Work Location: Hybrid remote in Llandrindod Wells LD1 5LG

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