Job Description

1. Role Overview

The Customer Service Representative is responsible for providing outstanding customer service to ensure that our customers are satisfied with their experience. They will interact with customers to answer questions about our products and services, logging new enquiries, preparing quotations, processing sales orders, completing open order reports, as well as to assist them with any issues they may have. They will work with the sales staff and production to ensure that all customers are satisfied with their experience.

2. Duties & Key Responsibilities

Reporting to the SR Manager of Customer Service by assisting with all customer services functions.

Investigating RFQs and preparing quotations in accordance with those requirements.

Processing sales orders, including contract review, order entry, acknowledgement of order to customer.

Customer Account Management

o Setting up new customers on ERP system

o Following protocols set by the customer (may include utilizing customer portals).

o Preparing open order reports to keep customer informed.

o Attend customer meetings.

o Any other miscellaneous customer requests.

Working with other departments to ensure that key processes are followed, providing customer information where necessary. This may include participating in internal meetings.

Facilitate effective communications across all levels of the business and contribute to promoting a culture of continuous improvement.

The working times are based on a 37 hour week, Monday to Thursday 8:30am - 5pm, Friday 8:30am - 1:30pm.



3. Health, Safety & Environment

Ensure that you comply with the requirements of the company Health, Safety and Environmental Policy.

Take reasonable care of your own health and safety and that of others who may be affected by your acts or omissions at work.

Promote a safe working environment by directly challenging or reporting unsafe or environmentally damaging practices and hazardous working conditions.

Be observant at all times and where applicable make suggestions on health, safety and environmental improvements that can or should be made.

Support environmental sustainability initiatives within the company such as segregating waste and switching off electrical equipment where appropriate and not in use.

4. Quality

Assures system or product quality by abiding by Utex Europe QMS processes, procedures and work instructions.

Quality is the concern of every employee & it is every employees duty to inform those responsible for quality if a product does not conform.

5. Qualifications / Skillsets

At Least 5 years customer services experience in a manufacturing office environment preferable.

Excellent written and verbal communication skills

Proficiency in computer applications (Word, Excel, Outlook) and Microsoft Office overall

Knowledge of ERP systems is a plus

Must be willing to assist in general administrative duties (i.e. make phone calls, answer phones, collect payments, etc.) and perform other basic administrative tasks as needed

6. Person Specification (Values & Behaviours)

Ability to multi-task in a fast-paced environment while maintaining a positive attitude

Ability to work well under pressure

Ability to learn quickly and adapt to change

Must be able to work independently or in a team environment

7. Salary

Range: 25,000 - 30,000 per annum (depends on experience)

Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Company pension
Schedule:

Day shift Monday to Friday
Ability to commute/relocate:

Ashington, NE63 8UA: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (preferred)
Work Location: In person