Job Description

The company

Credas Technologies Ltd provides digital solutions to automate due diligence compliance, remote identity verification using biometric facial recognition, and customer outreach processes. Credas is an award winning, values driven and fast-growing technology company with a modern and progressive approach to working.

The role

As a Payments Customer Service Representative, you will be the first point of contact for end-users seeking support with payments, refunds, and app-related issues. You'll play a key role in ensuring customer satisfaction through effective issue resolution across various communication channels. The role requires strong communication skills and the ability to work in a fast-paced, remote environment.

Responsibilities

Respond to customer queries related to: Payments - failed transactions, payment status Refunds - duplicate charges, system errors App-related issues - troubleshooting with restart options Deliver support across multiple channels: Phone WhatsApp / Live Chat Ticketing system Provide timely and empathetic assistance to end-users to enhance their experience.

Desirable skills

Excellent written and verbal communication skills

Strong customer service background.

Strong problem-solving abilities

Confident decision-making using initiative.

Excellent time management and prioritisation skills.

Comfortable in computer systems such as Microsoft and tech platforms.

Good attention to detail.

Working Pattern

Full-time and part-time roles available
Rotating shift schedule designed to ensure full coverage:

Weekday early and late shifts (Mon-Fri) Weekend and partial weekday shifts (Sat-Sun + 1 midweek)
Job Type: Full-time

Pay: 26,000.00 per year

Benefits:

Company pension Free parking On-site gym On-site parking Referral programme
Work Location: Hybrid remote in Cardiff CF24 5EA