Job Description

Salary

25,583 - 25,989

Contractual hours

37

Basis

Full time

Region

Rotherham

Job category/type

Customer Services

Date posted

11/12/2025

Job reference

REQ21873

attachment
Benefits Package.doc

Directorate: Finance & Customer Services

Permanent, Full Time 37 hours per week (Daytime)

This is a great time to join our Customer Services team at Rotherham Council. We're transforming the way we deliver services to meet the changing needs of our community.

Increasingly, our customers want the freedom to self-serve at any time, with instant access to the information and support they need. We're working hard to make that happen, delivering high-quality service to a wide range of people with different needs and preferences, around the clock, every day of the year. No matter how our customers choose to contact us whether by phone, face-to-face or online; we're committed to ensuring they receive the same excellent experience every time.

We're currently recruiting several Customer Service Representatives to join our daytime team. We're looking for people who are confident and effective communicators, able to support customers with empathy and professionalism. You'll need to be adaptable, approachable and well organised, ready to respond to a variety of customer needs. Most importantly, you'll be passionate about our services, our goals and the people we serve.

As a daytime Customer Service Representative your role will involve supporting customers in person, over the phone and online. You'll be based in the office regularly, in line with the Council's hybrid working policy.

We offer comprehensive training and 22 days of annual leave per year.

All applications need to be made via our online portal at Jobs - Rotherham Metropolitan Borough Council

For an informal and friendly chat about the role please email customerservicesteamleaders@rotherham.gov.uk in the first instance.

Please note interviews will take place weeks commencing

26th January 2026 & 2nd February 2026.

Applicants should be aware that a brief, compulsory pre-screening (telephone based) will be carried out as part of the shortlisting process. These will take place 14th,

15th & 16th January 2026

.

This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions). Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website. Until 31st March 2026 existing employees paid at Band D and above are subject to a temporary pay reduction of 1.15% spread out by means of a monthly deduction from each pay period over the full financial year. In recognition of implementing this temporary measure, those who experience a pay reduction will be awarded three additional days leave (pro rata for part-time). The Council is in consultation with trade unions regarding continuation of any agreement from 1st April 2026.