Job Description

Location: Prudhoe (near Newcastle upon Tyne)
Working arrangement: Full time (37.5 hours per week) with the option of overtime available. 8:30am - 4:30pm, Monday to Friday. Role based predominantly on-site due to hands-on time needed with physical products
Offer package: 35,000 - 42,000pa (depending on relevant experience), bonus, 25 days holiday plus bank holidays, private healthcare, free breakfast and freshly cooked lunch from our on-site chef and team, 4% pension match and more (see below!).
We're looking for a technically curious and creative individual to support customers in integrating our APIs, solving complex software problems and improving product performance.
As a Customer Services Software Engineer, you'll be hands-on with debugging existing software, primarily in C++ and Linux environments and play a key role in customer success through troubleshooting with occasional international travel.
OpenWorks Engineering develop Counter UAS/Drone, Air Defence and Optical Surveillance, Sensing and Tracking Technology for Defence and Security.
We've developed an award winning and innovative drone capture and autonomous optical detection and tracking technology. The systems offer the capability to protect high profile assets, facilities, the public and VIPs from Aerial threats.
We are very proud to have supported a wide range of law enforcement and military operators protecting many of the most high profile sites and individuals around the world.
The amazing things we do are only possible because of a dedicated and passionate team.
Our benefits:

• Performance related bonus

• 25 days holiday plus public holidays (+ long-service bonus days)

• Free breakfast and a free freshly cooked lunch served daily by Chef Mark and his team

• Private health care insurance

• Death in service cover to protect those close to you

• EV car scheme

• Cycle to work scheme

• Pension scheme (up to 4% matched contribution)

• A high-energy and dynamic work environment, based in the beautiful Northumberland countryside

• A positive company culture - we enable change, encourage challenge and demonstrate commitment

What you'll be doing:

• Troubleshoot and resolve technical problems across our software driven systems

• Support customers during the integration of our product APIs into their own software

• Investigate and diagnose issues encountered by customers in real time

• Collaborate with internal teams to resolve complex technical challenges

• Provide clear technical guidance and support to customers throughout their integration journey

• Contribute to improving support processes and customer experience

• Occasional travel overseas for short customer support trips

What we're looking for:

• 2:1 degree or above in engineering, science, maths or computer science

• Good working knowledge of C++

• Experience working with Linux

• Experience writing software

• Strong curiosity and creativity

• Clear and effective communicator

• Willingness to travel overseas for short customer support trips

• Ability to navigate and debug existing software applications

• Creative mindset to spot opportunities for product improvement

What you'll get:
As a small, fast growing company (with approx 70 people), we offer the opportunity for a professional to have autonomy and responsibility. You'll directly see the impact of your efforts.
A hands on role with real impact. Join a small, fast-growing team where your work directly contributes to protecting high-profile sites and individuals across the globe.
Fresh food and rewarding benefits. Enjoy daily cooked breakfast and lunch from our on-site chef and team, alongside a performance bonus, private healthcare, 25 days' holiday plus bank holidays and more.
Autonomy and variety. Work on complex software challenges with real world applications plus bonus travel occasionally to support international customers and take ownership of your work.
A brilliant place to work. Be part of a supportive, passionate team based in beautiful Northumberland where innovation, collaboration and a positive culture are at the heart of what we do.
More about us:
Vision
Help protect the territory and airspace of NATO countries and their allies.
Mission
Be a world-leading provider of autonomous technology for surveillance applications and defence.
Values
Be a Good Egg: Earn respect, have mutual trust and be honest.
Do cool stuff: We develop cool tech with an awesome team, and we get stuff done.
Be empowered: We are autonomous, reliable and take personal responsibility.
We are one team: Look out for each other and the team.
Things go wrong: Fail fast, learn and move on.
Have fun: We're doing amazing things with passionate people.