Job Description

Job Title: Customer Services Specialist

Location:

Office Based

Employment Type:

Full-Time

Reports To:

Customer Experience (CX) Manager

Salary

: Starting at 23,809.50

Are you passionate about delivering exceptional customer experiences? Join our dynamic Customer Experience Team as a

Customer Services Specialist

, where you'll be the first point of contact for customers across multiple brands within the Glazing Vision group.

This is an office based role. You will play a key role in ensuring our customers receive timely, professional, and high-quality service across various communication channels.

What You'll Be Doing

Customer Support & Issue Resolution

Respond to customer enquiries via phone, email, and online chat. Route enquiries to the appropriate teams and resolve issues promptly.

Complaints Handling

Log and manage customer complaints with care and efficiency. Ensure each issue is directed to the right department and followed through to resolution.

Customer Feedback & Engagement

Proactively gather customer feedback and encourage reviews to improve our service and customer satisfaction.

Lead Management

Identify and direct potential sales leads to the relevant sales teams across the Glazing Vision group.

Audience Segmentation

Collaborate with the CX Team to segment customer data, helping us deliver more tailored communications and marketing strategies.

CRM & Database Management

Accurately log all customer interaction. Serve as a Database Administrator, managing user accounts, ensuring data hygiene, and maintaining system integrity.

Cross-Team Collaboration

Work with teams across the group to ensure seamless service and communication.

What We're Looking For

Proven experience in a customer service or support role

Excellent written and verbal communication skills

Strong attention to detail and ability to manage data accurately

Experience with CRM systems (an advantage)

A team player with a proactive attitude and problem-solving mindset

Ability to manage multiple tasks and priorities in a fast-paced environment

Why Join Us?

At Glazing Vision, we're proud of our commitment to innovation and customer satisfaction. As part of our Customer Experience team, you'll help shape the future of how we support and engage with our customers globally. You'll enjoy a supportive team culture and opportunities for professional growth.

Job Types: Full-time, Permanent

Pay: 23,805.00-23,809.00 per year

Benefits:

Additional leave Canteen Company events Company pension Free parking On-site parking
Schedule:

Day shift Monday to Friday
Experience:

Customer service: 1 year (preferred)
Work Location: In person

Reference ID: Customer Services Specialist