Job Description

Location:

Gt. Harwood, Near Blackburn

The Role:

Wallsauce.com provides a high quality of customer service and create custom made products for customers in the UK, USA, Australia and other countries worldwide. This is a hands-on role with considerable customer interaction and liaison with production teams. It also provides the successful candidate with an opportunity to develop any existing creative skills and contribute to the development of the Wallsauce customer experience. We are looking for candidates that demonstrate excellent communication skills, organisational ability and a positive team attitude.

The Responsibilities:

Our customer facing studio and design team deals directly with both direct and business customers as well as liaising with print production teams. The person in this role will handle customer enquiries via email, phone and live chat, liaise with our production facility and work closely with our design team handling customer mural artwork. The role is sales focused but will also involve various administration duties on a daily basis.

Specific Responsibilities:

Helping the customer place orders or help with any possible queries they may have Build a trusting and lasting relationship with the customer Responding to telephone, email and live chat enquiries Gathering information, researching/resolving enquiries and logging customer contacts Communicating appropriate options for a resolution in a timely manner Ensuring that Customers expectations are continuously met and exceeded

Essential Skills & Experience:

Customer service experience Working knowledge of Microsoft Office or equivalent Excellent written and verbal communication skills Attention to detail Proactive approach in resolving customers' queries Comfortable with social media, chat and new technologies Friendly and efficient

Desirable Skills & Experience

At least one years relevant work experience An Interest in art, design or interiors Positive, hard-working attitude Ability to work on own initiative A team player

Salary & Hours:

Starting Salary: 23,500 - 24,000 per annum full time equivalent.

Hours: This role is part time / Monday to Friday between 09:00 - 17:00 (Circa 25 hours per week). 1 day work from home on allocated day per week.

Holidays: Annual leave is 25 days pro-rata. This part-time position is subject to a standard three-month probationary period. This role offers the potential for growth and development in the future.

Apply:

If you would like to be considered for an interview for this role, please apply online including your CV and cover letter/email.

No recruitment agencies please.

Job Type: Full-time

Pay: 23,500.00-24,000.00 per year

Benefits:

Company pension Employee discount Life insurance On-site parking Work from home
Experience:

customer service: 2 years (preferred)
Work Location: In person