Job Description

Customer Solutions Specialist - Hybrid, Bristol (28,000+)

Location: Bristol (BS35 3QH)

Job Type: Full-time, Permanent (Part-time considered)

Salary: From 28,000 per year (with the opportunity to increase after successful probation)

Start Date: As soon as possible

About Devon Bay Solutions

Devon Bay Solutions is a trusted provider of property repair and home emergency services across the UK. We also handle a variety of insurance claims including First Notification of Loss (FNOL), Legal Expenses, Mediation, and Vehicle Assistance. We're currently seeking experienced and customer-focused individuals to join our team as Customer Solutions Specialists. This role would suit someone with a background as a Customer Service Advisor, Claims Handler, Insurance Customer Support Agent, or Call Centre Representative who is looking to develop their career in a professional, supportive environment.

The Role

As a Customer Solutions Specialist,

you'll be the first point of contact for our policyholders, supporting them through their claims journey. You'll deliver excellent customer service, handle incoming calls, and ensure all claim details are accurately logged and resolved in a timely manner.Key Responsibilities

Handle inbound customer calls and take First Notification of Loss (FNOL) details accurately. Verify policy information and gather all necessary details to validate claims. Provide clear and empathetic advice to customers during emergency situations. Allocate jobs to engineers and follow up on progress, quotes, and invoices. Manage and respond to emails in the claims administration inbox. Record invoices and costs accurately within the claims system. Escalate urgent or complex queries to the relevant teams or senior staff. Maintain compliance with FCA regulations, data protection, and company procedures.

About You

We're looking for someone who enjoys helping others and can stay calm under pressure. You'll be confident on the phone, organised, and able to multitask effectively.

Essential Skills and Experience

Previous phone-based customer service, call centre, or claims handling experience. Excellent communication skills and a professional telephone manner. Strong attention to detail and accuracy when recording information. Ability to work efficiently in a fast-paced environment. Effective problem-solving and conflict resolution skills. Comfortable using multiple computer systems simultaneously. Positive, proactive attitude and the ability to work both independently and as part of a team.

Working hours

We are offering

two working patterns

:

Shift rotation:

8:00am - 8:00pm, five days per week, including some weekends (with a weekday off when scheduled for weekend work)

Standard hours:

9:00am - 5:00pm, Monday to Friday, no weekends Hybrid working pattern: Three days in the office and two from home each week. Part-time opportunities may also be considered.

Benefits

Casual dress code Company pension scheme Free on-site parking Life insurance Private medical insurance Sick pay

Additional Information

Driving essential: Candidates must have access to a car. Work location: In person - Bristol (BS35 3QH).

How to Apply

If you're an experienced Customer Service Advisor, Claims Handler, Insurance Support Agent, or Call Centre Representative looking for a new opportunity with a supportive and growing company, we'd love to hear from you.

Please click apply to find out more

Job Type: Full-time

Pay: 28,000.00 per year

Benefits:

Company pension Free parking Life insurance On-site parking Private dental insurance Private medical insurance Sick pay Work from home
Application question(s):

Do you have access to car as there is no bus route?
Work Location: Hybrid remote in Bristol BS35 3QH