Job Description

The Customer Solutions Advisor role is a multi-skilled role which involves dealing with various communications and correspondence through incoming calls, emails, Live Chat and feedback from customers.


You will be customer focused and driven to achieve and exceed customers' expectations across the business, while being part of a friendly and positive team.


Understanding the full range of products (Gift Cards and Confectionery) and services so as to respond to customer enquiries, provide information and support promotional campaigns.


Provide an excellent level of customer support. Effectively utilise the in-house automated information systems. To build relationships to win support for the benefit of the business. Work successfully with others - valuing and utilising the different skills of colleagues across the organisation. Communicating clearly and concisely, promoting free-flowing communication. Identify and escalate priority issues. Follow up customer calls/emails, where necessary. Work efficiently during peak-periods whilst maintaining exceptional standards of customer service.

Days are 09.00-17.00 Monday to Friday and Saturday is 09.00-12.30


Part time is 3 days of the above.


Hours worked on a Satutrday are paid at Time and a half.

What are the benefits?

23 days annual leave (increases with length of service) plus 8 bank holidays (pro rata part time) Pension scheme Healthcare cashback plan Free onsite parking with EV charging available Cycle to work scheme Tech scheme Bespoke training & development Free fresh fruit delivered weekly Retail discounts Weekly exercise classes On site gym access

A bit about us!

As a specialist in eCommerce, sales, warehousing and distribution, we work with some of the biggest UK and international brands. Our mission is simple: to connect people with the brands they love!


Vouche

What are the benefits?

23 days annual leave (increases with length of service) plus 8 bank holidays Pension scheme Healthcare cashback plan Free onsite parking with EV charging available Cycle to work scheme Tech scheme Bespoke training & development Free fresh fruit delivered weekly Retail discounts Weekly exercise classes On site gym access

A bit about us!

As a specialist in eCommerce, sales, warehousing and distribution, we work with some of the biggest UK and international brands. Our mission is simple: to connect people with the brands they love!


Voucher Express, is all about making gifting and rewarding easy. We specialise in pre-paid digital and physical gift cards, offering smart, hassle-free solutions for retailers, corporate clients and consumers. We also manage CadburyGiftsDirect.co.uk, bringing chocolate lovers the perfect treats for any occasion. With a service-first approach, we make sure every experience is smooth, simple, and exactly what our customers need.


r Express, is all about making gifting and rewarding easy. We specialise in pre-paid digital and physical gift cards, offering smart, hassle-free solutions for retailers, corporate clients and consumers. We also manage CadburyGiftsDirect.co.uk, bringing chocolate lovers the perfect treats for any occasion. With a service-first approach, we make sure every experience is smooth, simple, and exactly what our customers need.