Job Description

The Beginning of your Career with CFM:

Our Customer Success team is growing, and we are looking for motivated individuals to come and join us here at CFM. As a Customer Success Administrator, you will liaise closely with Field Operatives ensuring repair requests are carried out whilst delivering a first-class service to our customers. We have various teams covering regions across the whole of Northern Ireland.

This is a full-time permanent role based at our office in Head Office, Magherafelt.

Responsibilities:

Act as the first point of contact providing support for all customer queries.

Responsible for the administration for a specific contract area.

Ensure customers are kept up to date and any issues are escalated to management.

Monitoring of target dates for jobs, tracking updates and job status.

Job completions and updating system/ data input.

To perform any other duties as may be reasonably required.

Full job description is available upon request

Skills & Experience:

Essential

Minimum of Grade C or above in GCSE or equivalent (English)

Experience providing customer support

IT literate, proficient in Microsoft Office

Excellent communication skills at all levels

Excellent time management

Client & Customer focused

Strong admin skills

Desirable

Experience in social housing sector

One years recent experience in a busy office environment

Job Types: Full-time, Permanent

Pay: 12.25-12.75 per hour

Benefits:

Company events Company pension Free parking Health & wellbeing programme Life insurance On-site parking
Ability to commute/relocate:

Magherafelt BT45 6BB: reliably commute or plan to relocate before starting work (required)
Work Location: In person