Job Description

We have an exciting opportunity for a team-oriented, customer focused administrator to join our busy Customer Service Team at our UK head office near Manston, Kent.


Reporting to the Customer Service Manager, you will have responsibility for ensuring you understand our customer needs and take all possible steps to exceed their expectations by telephone or email. The successful candidate will be required to undertake daily operational service tasks to meet customer demand. This is a maternity cover role expected to end in November 2025.

Wahl in the UK

Wahl UK is a long established and very successful subsidiary of Wahl Clipper Corporation. Our offices are located near the south-east coastal town of Ramsgate, Kent.

Key responsibilities and tasks:

Ensure an understanding of our customers' requirements and undertake actions to always exceed their expectations. Provide support and guidance as required within your areas of expertise. Engage excellent problem-solving techniques and escalate to maximise customer satisfaction. Listen, identify, and understand each customer's needs whilst communicating in a professional manner to provide a knowledgeable, accurate and concise information service. Engage excellent problem-solving techniques to maximise customer satisfaction within the boundaries of business policies. Work collaboratively with all areas of the company to ensure the best levels of service are achieved for our customers. Ensure ownership of key areas of responsibility, to meet the business objectives. Understand and exceed customer expectations.

Skills and Experience:

Experience

Previous customer focussed role. Problem solving to understand and focus on the solution. Possess a polite and friendly telephone manner. Produce professional, customer focussed email communications. Continuous improvement mindset. Working within a team. Understands the importance of attention to detail.

Skills

Polite and friendly telephone manner. Exceptional organisational skills. Fully computer literate in MS Excel, Word, Teams, and Outlook. Knowledge of HubSpot and Exchequer would be an advantage but not essential. Be driven to deliver outstanding levels of customer service. Possess a strong work ethic with a high work rate. Flexibility, commitment, and Punctuality. * Initiative to work alone or as part of a team, taking ownership of key areas