Job Description

The Customer Success Administrator plays a key support role in ensuring smooth customer service and administrative operations. This position is responsible for handling customer enquiries, processing orders, maintaining records, and supporting the wider team with day-to-day administrative tasks.

The ideal candidate will be organised, friendly, and proactive, with a strong attention to detail and a customer-first attitude.

Key Responsibilities:

Customer Support & Service

Respond to customer inquiries via phone, email, and chat in a timely and professional manner

Provide accurate product/service information and resolve customer queries

Maintain excellent customer relationships through clear and friendly communication

Assist with handling complaints or issues, escalating where necessary

Administration & Data Management

Input and manage customer data and correspondence in the CRM or relevant systems

Process orders, returns, and invoices accurately and efficiently

Maintain and update internal records, reports, and files

Support the team with administrative tasks including document preparation, filing, and scanning

Team & Operational Support

Liaise with other departments (e.g. sales, accounts, logistics) to support customer needs

Help coordinate internal communications related to customer feedback or updates

Contribute to continuous improvement of customer service processes

Key Skills & Attributes:

Strong written and verbal communication skills

High attention to detail and accuracy

Customer-focused with a helpful and positive attitude

Good time management and ability to prioritise workload

Confident using Microsoft Office (Word, Excel, Outlook); experience with CRM or order systems is a plus

Able to work both independently and as part of a team

Qualifications & Experience:

Previous experience in a customer service or administrative role preferred

GCSEs (or equivalent) in English and Maths required; further qualifications in business admin or customer service are an advantage

Training will be provided for the right candidate

Part-time role

Monday - Friday - working pattern 4 hours per day ie 10am - 2pm daily.

Job Type: Part-time

Pay: 13,333.00 per year

Expected hours: 20 per week

Benefits:

Company pension On-site parking Sick pay
Schedule:

Monday to Friday
Language:

English (required)
Work Location: In person

Reference ID: BYMCAA