Job Description

Who are we?

Rubitek is a small but fast-growing, owner-managed business delivering innovative apprenticeship training and software solutions. We're a passionate, mission-driven team working at pace to make a measurable difference to learners, training providers, and employers across the UK. If you thrive in a dynamic environment and want your work to have real impact, you'll feel right at home here.

What's the role?

We're looking for a Customer Success Apprentice to join our friendly and dynamic team. In this role, you'll play a vital part in supporting our customers and helping them get the most from our technology. You'll gain hands-on experience, develop valuable business and digital skills, and help us build lasting customer relationships. This is a fantastic opportunity for someone curious, motivated, and looking to build a future in the tech, sales, or customer success space. You'll be supported every step of the way and have the chance to grow with the business after your apprenticeship.

Key Responsibilities:

Provide support to customers via phone, email, and live chat Help onboard new customers and guide them through our platform Assist with gathering feedback and identifying service improvements Log and track queries in our CRM system, ensuring follow-up and resolution Spot opportunities to upsell or add value for existing customers Create and maintain knowledge base content and help guides Work with the wider team to improve customer experience Attend meetings and contribute ideas for business growth Learn continuously about our products, customer needs, and the sector

Who We're Looking For

We're not expecting you to have it all from day one, but we are looking for someone who is:

Curious and keen to learn - especially about tech and what it takes to build lasting customer relationships Organised and reliable - can manage time and tasks effectively Confident communicator - enjoys speaking with people and building relationships Problem solver - thinks ahead and looks for solutions Team player - supports others and contributes positively to the group Self-starter - takes initiative and shows ownership of tasks

Entry Requirements

GCSEs (or equivalent), including English and maths at grade 4/C or above preferred but not essential

Strong IT skills and a willingness to learn new systems No prior experience required, just the right attitude and a desire to grow

What You'll Gain

A nationally recognised Level 4 Sales Executive qualification Real-world experience in a growing tech business Personal mentoring and professional development support The chance to be part of a company that values people and purpose Opportunities for a permanent role and further progression
Job Types: Full-time, Part-time, Permanent

Pay: 18,000.00 per year

Schedule:

Monday to Friday No weekends
Application question(s):

Why are you interested in this role? What do you think you'd bring to our small team? How would you describe yourself, in one sentence?
Work Location: Hybrid remote in Market Harborough LE16 9BZ

Expected start date: 18/08/2025