Job Description

About the Role

We're looking for a proactive and customer-focused Sales & Customer Service Coordinator to support our sales team, strengthen customer relationships, and ensure smooth order processing. This role is ideal for someone who enjoys building relationships, solving problems, and delivering exceptional service in a fast-paced environment.

Key Responsibilities

Sales Support

Handle customer inquiries via phone and email, providing product information to convert interest into sales.

Provide administrative and operational support to the sales team.

Collaborate with internal teams (e.g., purchasing) and external vendors to ensure orders are fulfilled and customer expectations are met.

Develop strong product knowledge to give tailored recommendations.

Customer Service

Respond to all customer inquiries within 24 hours with accuracy and professionalism.

Resolve issues and complaints with understanding and professionalism, always aiming for customer satisfaction.

Build and maintain lasting customer and supplier relationships.

Proactively follow up on quotes, samples, lead times, and orders to keep customers informed.

Order Processing

Monitor stock levels, place orders, and coordinate custom stock needs.

Understand the full sales cycle and supply chain to anticipate risks and ensure on-time delivery.

Maintain accurate records and follow SOPs to support smooth operations.

Track order and delivery schedules, updating customers and internal teams on progress or delays.

Requirements

Minimum 2 years' experience in customer service or sales.

Previous experience working with CRM systems is a plus.

Proficiency in Microsoft Office tools, especially Excel and Word.

Strong communication skills, both verbal and written.

Ability to build positive relationships and work collaboratively across teams.

What You'll Bring

Strong organizational skills and attention to detail.

Ability to adapt quickly to shifting priorities.

Proven multitasking and time-management skills.

A proactive, customer-first mindset.

Excellent communication and relationship-building skills.

About Ultrafabrics

Ultrafabrics is a global leader in high-performance fabrics, trusted across industries including furniture, automotive, aviation, and healthcare. Our materials are known for their quality, durability, and comfort, designed to enhance everyday experiences while supporting a more sustainable future.

Hours Monday - Friday 8:30am - 5:30pm with 1-hour unpaid break daily.

Annual Leave 28 days inclusive of public holidays.

Pension contributions

Private Healthcare

Job Type: Full-time

Pay: From 28,000.00 per year

Application question(s):

Do you have at least 1 year of customer service experience? How many years of experience do you have interacting with customers over phone and email?. Are you proficient in Microsoft office ?
Work Location: In person