Job Description

Client Services Team | Full-Time | Graduate Friendly

About Competitor Monitor

Competitor Monitor is a business intelligence company helping leading brands stay competitive through e-commerce intelligence. We monitor millions of data points daily to provide actionable insights on pricing, customer loyalty, and online reputation to major retail chains worldwide.

The Role

As a Customer Success Manager, you'll be the primary contact for our global clients, helping them maximize value from our competitive intelligence platform. This varied role involves client onboarding (post-sale), relationship management, training, and consulting.

Key Responsibilities:

Onboard new customers and train users on our platform Build and maintain strong client relationships to drive adoption and retention Conduct regular online meetings and product demonstrations Manage client accounts using Kanban-style project management tools Liaise with development and QA teams to deliver client requirements Troubleshoot issues and provide timely solutions

Essential Requirements

Personal Qualities:

Well-organized with strong planning skills Naturally helpful and client-focused Reliable and detail-oriented Excellent written and verbal English communication

Skills & Experience:

Robust IT skills (comfortable with Zoom, Google Workspace, Microsoft 365/Teams) Confident using technology and learning new systems Understanding of e-commerce and online business Comfortable presenting to groups Ability to communicate technical concepts clearly Fast, stable home internet connection (for hybrid working) Right to work in the UK and able to commute to Newcastle Upon Tyne

Education:

A-Level or equivalent (required) Customer service or account management experience (1 year preferred)

Desirable Skills

E-commerce technology knowledge Interest in emerging technology Awareness of consumer trends and online business relationships Self-motivated with strong organizational skills

What We Offer

Work Arrangement:

Initially 5 days/week office-based in Central Newcastle Hybrid working potential after training Flexible start/finish times available after training

Benefits:

Salary: 25,155 - 27,105 (depending on experience) 37.5 hour working week 25 days annual leave plus public holidays Company pension Laptop and monitor provided Friendly, non-corporate team environment

How to Apply

Send your CV and covering letter telling us:

What you can bring to the role (experience, skills, passion) Why Competitor Monitor appeals to you Something about yourself and where you're from Anything else that makes you stand out
Be yourself - we're not looking for corporate speak! We want to understand what drives you and why you're interested in this career opportunity.

Job Types: Full-time, Permanent, Graduate

Pay: 25,155.00-27,105.00 per year

Benefits:

Company pension Employee discount Flexitime Work from home
Ability to commute/relocate:

Newcastle upon Tyne NE1 3DE: reliably commute or plan to relocate before starting work (required)
Education:

A-Level or equivalent (required)
Experience:

Customer Service: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Newcastle upon Tyne NE1 3DE