Job Description

Success Manager Helmet 28

Ready to accelerate your career in the fast lane of motorsport retail?

Join Helmet 28, the UK's premier destination for racing helmets and motorsport accessories online and physical retail. We are the European Importers for many of Motorsports most exciting brands (Zamp Helmets, Sparco etc). We're growing and want a diligent, professional, reliable and passionate individual.

We're seeking a dynamic

Success Manager

and

E-Commerce Lead

who thrives in a high-octane environment and shares our passion for motorsport with a focus on brilliant customer success for both existing and new customers.

The Role That Drives Success

As our Success Manager, you'll be the pit crew chief of customer experience - ensuring every interaction runs like a successful racing team. This isn't just another customer service role; it's your chance to become the heartbeat of our growing motorsport community.

You'll own the entire customer journey

, from the moment someone discovers our brands to becoming customers and lifelong advocates of our products. Whether it's a weekend warrior getting their first helmet or one of our 100+ dealers placing bulk orders, you'll be their trusted guide through the world of motorsport safety and performance.

Your Championship ResponsibilitiesCustomer Experience Excellence

B2C Customer Success

: Be the friendly voice behind every return, lead time inquiry, and product question. Optimising processes.

B2B Customer Relations

: Manage professional relationships with racing teams, driving schools, and motorsport suppliers.

Order Processing

: Seamlessly handle order management for all B2C and B2B orders.

Platform Management

: Master WooCommerce, Cin7 and Shiptheory to process all orders whilst coordinating with our teams in the UK and Belgium. Try new tools to maximise cart value and repeat custom.

Revenue Growth & Sales

Account Management

: Nurture and farm existing B2B relationships to maximize lifetime value

Membership Management:

Become the driving force behind the introduction of our new Premium Membership offering.

Marketing Opportunities

: Working with our Head of Marketing to develop sophisticated sales strategies through partnerships, digital advertisement and media.

Channel Assessment:

Recommend and own strategy on which channels are working and which are not, be the solution.

Sales Technology

: Leverage tools like Klaviyo, TripleWhale, WooCommerce and help build marketing campaigns to drive targeted campaigns and track performance.

Stock Forecasting

: Use data insights to predict demand and optimize inventory levels

Exciting Growth Opportunities

As we expand, you would be expected to contribute to :

Events and Exhibition Support

: Attend and support at industry trade shows and special events at our retail outlet in Norwich

Membership Manager

: Lead the technical and content plan for our exclusive member platform and build our VIP community

Product Scout

: Discover the next generation of racing gear and safety innovations for us to sell.

What Makes You Our Perfect Teammate Essential Skills

Customer-First Mindset

: You genuinely care about solving problems and exceeding expectations

Tech Savvy

: Comfortable with CRM systems, order management platforms, digital marketing tools and deep e-commerce interest.

Communication Pro

: Excellent written and verbal skills across all channels

Data-Driven

: Can analyze trends, forecast demand, and make informed decisions

Past E-commerce Experience:

Worked with E-com and expert in tools for growth.

Bonus Points For

Motorsport Passion

: Understanding of racing and or karting

E-commerce Experience

: Familiarity with online retail operations and grown other brands before.

Social Media Skills

: Content creation and community management experience

Multi-tasking Mastery

: Ability to juggle multiple priorities without dropping the ball

Why Helmet28 is Your Victory Lane

Growth Trajectory

: Join a rapidly expanding company in the exciting motorsport industry

Diverse Role

: No two days are the same - from customer calls, building retail processes to content creation.

Learning Opportunities

: Develop skills across sales, marketing, operations, and retail

Motorsport Community

: Be part of a passionate team that lives and breathes racing

Career Progression

: Clear path to evolve into specialised roles as we grow.

Ready to Join the Team?

If you're energized by fast-paced environments, passionate about success, and ready to shift your career into high gear, we want to hear from you.

This role offers the unique opportunity to shape the future of motorsport retail while building meaningful relationships with racing enthusiasts across the UK and Europe.

Job Type: Full-time

Pay: 24,420.00-32,409.02 per year

Benefits:

Company events Company pension Free parking On-site parking Store discount Work from home
Application question(s):

Please take a type test! 1 min, Medium Test, Lets go! https://www.typingtest.com/
Education:

A-Level or equivalent (preferred)
Experience:

E-commerce: 3 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: Remote