Job Description

What You\'ll Do:

Be an inclusive, respectful, and trustworthy business partner for your clients

Drive a positive and strong can-do attitude by ensuring full understanding and successful utilization of Criteo\xe2\x80\x99s technology and services by your retailers. Create a focus on the customer and build a broad knowledge of our technology, processes, and retailer solutions.

Engage with your clients on sales & operational topics and represent Criteo promoting an understanding of retail media and commerce media.

Manage project and initiatives that unlock value and revenue growth for retailers, including (but not limited to):

- Integrations and new inventory/ad placement expansion

- Identify upsell opportunities

- Sales training & enablement

- Coordination with Criteo brand & agency sales team (where required)

- Coordinating technical troubleshooting, ensuring business needs/impact are captured

- Requests related to analytics, custom reports, campaign management, billing

- Platform training

Work cross-functionally with a range of internal stakeholders (e.g. sales, technical, analytics, solutions, creative, finance/ billing and legal teams) to represent the needs of your clients and deliver key projects.

Build and maintain relationships with your clients.

Develop and present quarterly business reviews with clear alignment to the client\'s strategic objectives

Support in the development of yearly business plans that align with the clients technical and commercial roadmap

Who You Are:

You\'ve got proven experience as a Customer Success / Account Manager and/or client-facing role within digital marketing, online advertising, or e-commerce field.

You have experience working with retailers or complex/ambitious clients who expect a deep partnership that generates results.

Experience working with SaaS technologies.

You have a natural ability to listen to the needs of a customer.

Self-motivated team player with ability to take the initiative and deliver solutions.

Strong written and verbal communication and persuasion skills.

High intellectual curiosity and hunger to learn in an ambiguous environment.

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we\xe2\x80\x99d love to see your application!\xe2\x80\x8b

Who We Are:

Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform. At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We work together to achieve our goals, push boundaries, and share successes. All of this supports us in our mission to power the world\xe2\x80\x99s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.

Why Join Us:

At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We will set you up for success and empower you to have a meaningful impact in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.

Criteo