Job Description

London in Full-time

Everyone talks about innovation today - we live and breathe innovation!

Everyone talks about innovation today - we live and breathe innovation!



We're the Smart Innovation Platform trusted by over 600 global organizations to manage the full innovation lifecycle, from strategic foresight to ideation, tech scouting, startup engagement, and project execution. Our modular, AI-powered software connects strategy with delivery, helping business units align efforts, make smarter decisions, and scale what works across the enterprise. With more than 20 years of experience, a team of over 160 employees, and expert consulting, HYPE enables organizations to make innovation systematic, inclusive, and outcome-driven--reducing costs, driving growth, and building resilience in a constantly changing world.



Now, we're expanding our Sales team EMEA and are looking for a

Customer Success Manager (m/f/d) - Middle East

to own strategic client relationships and help deliver measurable impact through innovation.

Your responsibilities

As a Customer Success Manager at HYPE, you will manage a portfolio of enterprise customers across Middle East. You'll serve as a trusted advisor to innovation leaders, guiding them in maximizing the value of our software and services. You'll be responsible for relationship management, renewal ownership, and identifying growth opportunities within your accounts.

This is a high-impact role for someone who enjoys strategic thinking, thrives in client-facing environments, and is passionate about long-term customer success.

Manage a portfolio of enterprise accounts, ensuring high customer satisfaction and platform adoption Build deep, long-lasting relationships with key decision-makers and stakeholders Lead onboarding and support clients through the full lifecycle of their innovation program Own contract renewals and support expansion efforts in collaboration with Sales and Product teams Serve as the voice of your customers internally--bringing feedback to Product, Marketing, and Leadership Organize regular business reviews (online and on-site) to demonstrate value and align on goals Represent HYPE at client events, trade shows, and innovation conferences Maintain accurate reporting on client health, renewals, and account growth

Your profile

3 to 5+ years of experience in Customer Success, Account Management, or SaaS consulting, preferably with enterprise B2B clients Solid understanding of SaaS dynamics, client lifecycle management, and commercial KPIs (retention, expansion, churn) Experience managing multiple client relationships simultaneously while maintaining a high standard of service Strong communication and presentation skills with a client-first mindset Proficiency in CRM tools (HubSpot, Salesforce, or MS Dynamics) and Microsoft Office suite Fluent in English (written and spoken); French is a plus Willingness to travel up to 30% across Middle East or preferable be open to temporarily relocating to Abu Dhabi Ideally, experience in working with innovation, strategy, or transformation teams within a corporate setting Familiarity with innovation management practices - such as the ISO 56000 series or open innovation principles - would be a plus A background in consulting, project management, or enterprise software implementation is desirable

Why HYPE?

Make an Impact:

Help companies shape their future by driving innovation programs that matter

Strong Start:

Onboard with expert support and learn from a global team of experienced professionals

Work-Life Flexibility:

21 days' vacation, and flexible work schedules

Career Growth:

Ongoing development and clear pathways to expand your role

Collaborative culture:

A supportive, inclusive, and international team environment

Purpose-Driven Work:

Be part of something bigger--accelerating innovation for a better world

What Success Looks Like

You are the kind of person who thrives on building meaningful relationships and helping clients achieve real outcomes. You balance strategic thinking with attention to detail, are proactive in problem-solving, and take pride in being a trusted partner to your clients.

HYPE Perks

--------------


Flexible work hours and remote work days
Learn & grow - we'll invest in you
We love families - work-life balance is key to us

All company benefits

What's next after you apply?

--------------------------------

Step 1 - First Interview

As a first step, we would like to invite you to a virtual meeting (approx. 60 minutes) via Microsoft Teams.

During this conversation, we aim to find out more about you, your professional journey, your personal strengths and what you are looking for. In return, we'll tell you more about the team and the role.

You're welcome to ask any questions at any time. We're looking forward to a great conversation!

Step 2 - On-Site Interview at HYPE

As a next step, we invite you to visit our office to gain a deeper understanding of the role and our team.
During your half- or full-day stay, you will meet additional colleagues, learn more about your potential responsibilities, and experience our culture in person.
The day includes several short meetings in a relaxed setting, designed to continue our dialogue and ensure a mutual fit.
Thorsten Schleifer and Vanessa Limbach are your contacts in the People & Culture department.



Please apply directly via our applicant management tool Personio on our homepage. If you have any further questions, please contact us at jobs@hype.de or +49 (0) 228 / 2276-0.