Job Description

Who are Benifex?

We are a fast-moving technology company, and

one of the most successful providers of online reward and benefits solutions in the UK.

We believe that everyone deserves an exceptional experience at work, every day, and build

workplace technology

that makes this happen. Benifex's mission is to

build remarkable experiences that employees love.

Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best,

we need brilliant people

on board and that's where you come in.

Why should you apply?

Impact

: CSM's play a critical role in growing the SMB business, ensuring we retain and grow our customer base

Autonomy

: Take ownership of your portfolio and decide on the best way to bring value to your SMB customers

Earning potential:

On top of your base salary earn commission in this role based on upsell

Sunday Times Best Place to Work 2025

and

Best Large Tech Company to Work for

2025

Work for a

profitable, fast-growing

market leader

in the online reward and benefits space

Great benefits:

40,000-45,000 plus commission (


Flexible work - choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.


Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more


? 25 days holiday plus your local bank holidays


Your birthday off


? Two half day wellbeing days


Healthcare cash plan to cover the costs of day-to-day healthcare


Employee Assistance Plan 24/7 365 support


Income Protection (75%) and life assurance (4x salary)


Referral bonuses


Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave


? Work from Anywhere policy for 90 days


? Buy and Sell scheme for holidays


50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role Overview

We have an exciting opportunity to join our SMB Customer Success team. You will own a portfolio of SME customers, helping those customers to get the most out of our wide range of products and services. This includes the breadth of our benefits technology, wallet, Reward & recognition, discounts & cashback as well as our broking services. This role is critical to our continued growth and success of the Gateway/SMB business.



You will be responsible for working with customers post-sales to advise on the best solution for them, overseeing the design of the benefits scheme as well as controlling key events for each customer. There will also be the opportunity to upsell our other products & services as well as proactively manage the renewal processes.

Responsibilities

Be the point of contact for all employer queries Managing, retaining, and growing customers with NPS being a key metric Contributing to profitable revenue growth. Having a central overview for all customers up to date at all times Keep up to date with industry knowledge and suggest improvements to our processes. Working with key internal stakeholders including the implementation team, data team and Corporate Benefits for Broking if applicable.

What are we looking for?

Proven experience in selling/managing/supporting

employee benefits tech/software

Proven experience working in an

account management, customer success or consultant

role A proven track record of identifying and managing

upsell

opportunities Evidence of recognising and ensuring delivery of

customer service excellence

Excellent

customer relationship building

and

stakeholder management

skills with ability to build a network of contacts, both internally and externally Ability to work cross functionally across diverse teams, facilitating

collaborative

working to ensure delivery for customers. Effective

communication

skills

Bonus points for:

Knowledge of pensions, flexible and marketplace benefits



Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview proces

s

Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.


Initial informal call with the Talent team


Online tests in numeracy and logical reasoning


Interview with the hiring manager and a member of the team


Final interview with the Director

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.