Job Description

Customer Success & Relationship Manager

Location

: Carlisle-based or hybrid within Cumbria and surrounding areas

Salary

: 30,000-38,000 + performance-based bonus + benefits

Contract

: Full-time, permanent

Reports to

: Managing Director

Start date

: ASAP

Tools

: Pipedrive CRM, Microsoft 365 (Outlook, Excel, Teams, SharePoint), Xero

About FD Fire Door

FD Fire Door is a specialist fire door compliance consultancy and inspection provider, supporting NHS Trusts, local authorities, housing associations, and commercial estates across the UK.

Our business is built on

technical expertise

, efficient

digital workflows

, and a commitment to professional, standards-led service delivery. We use structured systems, streamlined processes, and cloud-based tools to help clients manage compliance across large and complex estates.

As we grow, we're seeking a

Customer Success & Relationship Manager

to take ownership of our pipeline, optimise our CRM processes, and build strong client relationships -- creating the structure we need to scale effectively and sustainably.

The Role

This is a hybrid sales operations and relationship management role -- focused on building pipeline visibility, ensuring follow-up, and supporting client communication.

You will:

Manage and maintain our Pipedrive CRM system, ensuring accurate tracking of leads, tasks, and opportunities Own the full sales pipeline -- from inbound enquiry to proposal stage Coordinate closely with the Managing Director and virtual assistant to ensure all leads are followed up professionally Support proposal development and tender submissions Monitor new enquiries and re-engage lapsed opportunities Produce pipeline reports and activity forecasts using

Excel

and

Microsoft 365

Refine CRM workflows and automation to improve efficiency Ensure a smooth handover to operational teams once contracts are won Help grow recurring work by maintaining regular contact with clients
This is a hands-on, central role where your organisation and initiative will directly influence growth.

What We're Looking For

Essential

:

Proven experience in

sales, sales coordination

,

CRM management

, or

client services

High-level competence in

Microsoft 365

, especially

Excel, Outlook, SharePoint, and Teams

Confident with Pipedrive or similar CRM systems Excellent organisation and follow-up discipline Professional written and verbal communication skills Able to work independently and manage your own time and priorities A proactive mindset with attention to detail and process improvement

Desirable

:

Experience in fire safety, construction, or compliance sectors Knowledge of Xero or similar accounting systems Familiarity with public sector procurement, bids, or tenders Interest in progressing to a

Commercial Manager

or

Sales Lead

role
Why Join FD Fire Door?

This is your chance to play a key role in a growing, respected consultancy -- helping professionalise and structure the sales function from the ground up.

You'll be supported by leadership that values systems, accountability, and client trust. You'll work closely with the MD and contribute directly to securing major contracts with long-term, recurring value.

Benefits:

30,000-38,000 salary (DOE) Performance-based bonus scheme 25 days holiday + bank holidays Pension scheme Hybrid and flexible working available Professional development support Career path into

Commercial Manager

or

Sales Director

roles Involvement in high-value, long-term client relationships across healthcare, housing, and public sector
How to Apply

Please send your CV and a short message telling us why you're right for this role and what excites you about joining FD Fire Door.

Job Type: Full-time

Pay: 30,000.00-38,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension
Schedule:

8 hour shift Monday to Friday
Application question(s):

Do you have proven experience managing a CRM system such as Pipedrive, HubSpot, Salesforce, or similar? Please specify. Are you highly competent using Microsoft 365 tools, particularly Excel, Outlook, SharePoint, and Teams? Do you have experience in the fire safety, construction, or compliance sectors, or have you worked closely with public sector clients? If yes, please briefly explain. Have you previously managed or supported a sales pipeline, including tasks such as tracking leads, following up enquiries, and preparing proposals or tenders? Are you comfortable working independently, proactively managing your workload and priorities? Are you willing and able to attend our Carlisle office as part of a hybrid working arrangement?
Work Location: Hybrid remote in Carlisle CA2 5AH

Reference ID: SCRM0625