Job Description

We're looking for a

motivated

and

enthusiastic

Customer Service Representative to join our fast-growing tech business. This is a fantastic opportunity to

kickstart your career

and gain

hands-on experience

across all areas of the company - from sales and operations to finance and logistics.

In this role, you'll be at the heart of the customer experience, from recommending products and solutions, to answering enquiries and resolving issues, all with a positive attitude. If you enjoy helping people, solving problems, and working in a dynamic, fast-paced environment, we want to hear from you!

What You'll Be Doing:

Providing expert support to our business customers

throughout the entire order journey - from product advice and quote requests to tracking orders and answering technical questions

Coordinating with couriers, suppliers, and manufacturers

to ensure seamless operations and a clear understanding of the full supply chain

Solving problems quickly,

whether it's a shipping issue or technical query, you'll proactively assist, using multiple sources to find the best solution

Educating and empowering our customers

to help them better understand our products, systems, and tools, so they can make the most of their experience

What You'll Bring to the Team:

A natural communicator

- clear, confident and approachable

A determined problem-solver

- you don't stop until the issue is resolved

Tech-savvy and curious

- you enjoy learning new things and are excited by innovation

Organised and proactive

- you stay on top of your tasks and take initiative to go the extra mile

Why Join NetXL?

NetXL is a high-growth, software-driven distributor of WiFi, smart automation, and VoIP hardware. We supply resellers, installers, and system integrators across the UK. We're agile, forward-thinking, and laser-focused on customer success.

Be part of a high-energy, winning team where no two days are the same Gain real-world sales and account management experience Build long-term, strategic relationships that make a real impact
No experience? No problem. If you're motivated, eager to learn and ready to put in the effort, we'll be there to support your growth every step of the way.

Job Types: Full-time, Permanent

Pay: 24,000.00-28,000.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Free parking On-site parking Private medical insurance Store discount
Work Location: In person

Reference ID: customer-service-rockstar