Job Description

About Nook Saunas

Nook Saunas is a growing wellness business specialising in high-quality sauna products across the UK. We pride ourselves on excellent customer service, smooth operations, and a friendly, supportive team culture. As we continue to grow, we're looking for a reliable and organised Customer Support & Administration Assistant to join our team.

The Role

This is a varied, hands-on role supporting both our customers and internal operations. You'll be the first point of contact for many of our customers, while also helping keep our admin, stock, and technician coordination running smoothly.

Salary:

25,000-28,000 FTE (

15,000-17,000 pro rata

, depending on hours and experience)

Key Responsibilities

Responding to customer enquiries via email and phone in a professional and friendly manner Processing customer orders accurately and efficiently Managing and updating stock levels Liaising with technicians located across the UK to support scheduling and job coordination Handling general administrative tasks to support day-to-day operations Assisting with simple finance administration (e.g. invoicing support, basic record-keeping)

About You

Previous experience in customer support, administration, or a similar role Confident communicating with customers by email and phone Highly organised with strong attention to detail Comfortable working remotely and managing your own workload Competent with basic computer systems and admin tools (CRM experience is a bonus but not essential) Calm, professional, and solution-focused when dealing with customer queries

Nice to Have

Experience in a small business or fast-growing company Familiarity with stock management or order processing Based in or near South Wales (not essential, but beneficial)

What We Offer

Flexible part-time working arrangements Fully remote role within the UK Competitive salary - 25,000-28,000 FTE (

15,000-17,000 pro rata

, depending on hours and experience) Supportive team environment with room to grow as the business expands

How to Apply

Please apply via Indeed with your CV and a short cover note outlining your relevant experience and availability.

Job Types: Part-time, Permanent

Pay: 25,000.00-28,000.00 per year

Expected hours: No more than 25 per week

Benefits:

Work from home
Work Location: Remote