Job Description

Role title Customer Support Administrator - Maternity Leave

Reports to General Manager

Chil Systems LLP is a uPVC systems provider partnered with "aluplast" one of the world's leading systems producers.

Operating out of its Tewkesbury warehouse and customer operations facility, developing the aluplast brand, customer network distribution and customer support exclusively throughout the UK and Ireland.

Purpose

The Customer Support Administrator delivers a good quality customer service experience, responding to customer queries and dealing with administration and paperwork in line with the relevant policies and procedures.

Main Accountabilities

Focus on delivering a high quality customer service. Liaise with team members, clients and the office to ensure that customer orders, queries or issues are dealt with promptly and documented as appropriate. Carry out a variety of administration and finance duties, e.g. ensuring that stock admin is completed in a timely manner so that inbound and outbound paperwork is paired with receipts and customer orders. Respond to incoming enquiries by phone and email, ensuring that the company is presented in a professional and efficient manner and that clients and suppliers are directed to the right person. Follow company policy and procedures, comply with relevant guidance and policies, e.g. health and safety. Support Colleagues Be open to opportunities to improve processes and services. Attend staff training as required. Behave in line with company values and culture.
Knowledge, skills and competencies

Desirable

Experience of providing administration support in a retail or construction environment

Experience of finance processes, e.g. credit control, invoicing, delivery notes

Essensial

Able to use Microsoft computer products and be willing to learn bespoke company software

Able to demonstrate good customer service skills

Shows attention to detail when completing documentation

Uses problem solving skills to ensure customer queries are resolved promptly

Behaves in a professional and approachable manner

We provide a highly professional service to both commercial and residential clients and at all times expect our staff to be polite, punctual and presentable.

We provide PPE and other work clothing, which you will be expected to wear.

Job Type: Temporary
Contract length: 6-12 months

Pay: 12.21-13.00 per hour

Expected hours: 37.5 per week

Schedule:

Monday to Friday
Work Location: In person

Reference ID: Customer Support Maternity Leave
Expected start date: 16/06/2025