Job Description

At Lesters we're a family-owned business with forty years of heritage. We're friendly, responsive, and have grown by being a true business partner to our clients. We have big ambitions. We've invested heavily in facilities, technology and people to create improved capability, capacity and efficiency. We're on an exciting journey to shake up the industry and we want to take you with us.

JOB SUMMARY

The Role:

Customer Support Advisor

Lesters, the large packaging specialists, have a vacancy within our customer support team. This role is ideal for a proactive candidate with a warm and welcoming telephone manner.

You'll be working in a busy office, liaising with our customers, suppliers, external sales and delivery drivers ensuring that our customers receive what they have ordered, when they require it.

We provide the best support putting us above our competition. The role holder will also be a competent administrator who can process customer records throughout the sales order process via our CRM system and transport records as needed. There are opportunities for progression.

Key Duties

The first point of contact for customers and visitors, answering the door, telephone calls and emails, in a friendly but professional manner.

Communicate with suppliers to ensure board is on site when needed, establishing reasons and timescales for supplies as and when appropriate, including POD's

Proactively communicate lead times and, and late deliveries to customer managing their expectations.

Carrying out a range of customer service and administration tasks relating to the sales order process.

Creating specs to business process/requirements

Setting up customer accounts ensuring information is accurate and up to date

Generating reports and updating excel spreadsheets and records.

Booking transport utilising the Company fleet of vehicles and outside haulage, monitoring costs / reducing unnecessary spend to maximise commerciality, 'on time' deliveries achieved, and drivers' hours are used within government guidelines.

Any other duties that are within your capabilities.

Our Ideal Candidate

Previous experience of working within the cardboard industry is desirable but not essential.

They will also:

Be a team player

Be willing and motivated to continuously strive to improve.

Have a good work ethic

Be a punctual and reliable individual, who is flexible, willing to learn and embrace new skills.

What is on offer?

Starting salary range of 24,829 per year, dependent on experience. This role includes the avenues for progression of responsibility and salary.

Working hours will be 9.00am to 5.00pm Monday-Thursday. 9.00am to 3.45pm on Fridays.

Workplace pension scheme.

Holidays: 28 days per year including bank holidays, increasing with service with access to the latest app based software making booking time off simple and accessible.

Benefits that accrue with service to include paid sick leave, medical cash plans, 24/7 employee assistance programme.

Quality, branded uniform provided, so staff look and feel part of the team.

Clear and open management structure, good staff facilities, ongoing investment in people and plant.

Training and development open to all.

Location: Mount Road Burntwood, Staffordshire, WS7 0AJ.

Applications

If you're always thinking "What's next?" rather than "That's it." and if you want to become an integral part of a forward-thinking ambitious organisation, we'd love to hear from you.

To apply, email your CV or complete our application form, which is available to download, to our HR Manager by clicking 'to apply'

We're Lesters, the large packaging specialists, and we deliver more.

Job Type: Full-time

Pay: From 24,829.00 per year

Schedule:

Monday to Friday
Work Location: In person