Job Description

About Us

At

ProTrainings Europe Ltd

, we're passionate about helping people learn life-saving and workplace skills through engaging, accessible, and accredited training. From first aid and health & safety to specialist medical and instructor courses, our mission is to make training easy to access and genuinely useful for everyone.

We're proud of our friendly, supportive team and our reputation for exceptional customer care. We're now looking for a

Customer Support Advisor

to join us at our Colchester office and help us continue delivering the outstanding service our learners and instructors expect.

About the Role

As a

Customer Support Advisor

, you'll be the first point of contact for our learners, instructors, and business clients. You'll handle a variety of enquiries, from course bookings and account queries to product information and certification support.

This is an exciting opportunity for someone who enjoys helping others, takes pride in doing things well, and thrives in a busy but friendly office environment.

Key Responsibilities

Respond to customer enquiries via phone, email, and live chat. Provide clear, accurate, and friendly information about our courses and services. Log and track interactions to ensure all queries are followed up and resolved efficiently. Manage multiple tasks and priorities while maintaining exceptional attention to detail. Work closely with other departments to support customers and resolve issues quickly. Contribute ideas to improve our customer experience and internal processes.

What We're Looking For

Excellent written and verbal communication skills.

Exceptional organisational skills

with the ability to prioritise and manage a busy workload. A positive, patient, and professional attitude. Confidence using computers, CRM systems, and Microsoft Office tools. Experience in a customer service or administrative role is an advantage, but full training will be provided.

What We Offer

20 days paid holiday

per year, plus bank holidays.

Private healthcare

scheme.

Your birthday off

after one two years of service. A supportive, close-knit team environment. Full training and opportunities to grow within the company.
If you're friendly, well-organised, and passionate about helping others succeed, we'd love to hear from you. Join our team and be part of a company that's genuinely making a difference through training and education.

Job Type: Full-time

Pay: From 24,000.00 per year

Benefits:

Casual dress Free parking On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

Administrative: 1 year (preferred)
Work Location: In person