Job Description

We are currently recruiting for a Customer Support Advisor who will be responsible for inputting of Sales Orders/creating Customer Quotes. This person will have the ability to resolve any customer issues or problems that arise quickly and efficiently. The role represents an exciting opportunity for an individual to join our dynamic Technical and Sales teams and will be based in Group headquarters in Cookstown, Co.Tyrone.



ROLE AND RESPONSIBILITIES



Answering a large volume of telephone and email enquires relating to sales/quotations Input customer product requirements, information and orders in an accurate and timely manner Liaise with technical Sales team regarding queries and customer requests


SKILLS, EXPERIENCE & COMPETENCIES



Accuracy and attention to detail are essential in this role Good communication skills both written and verbal Experience dealing with customers in person and via telephone Good organisational skills Ability to use a variety of IT programs including MS Excel Preference will be given to candidates with experience in a relevant role Experience working within manufacturing/construction industry Experience of MS Navision or MS Dynamics would be advantageous

This exciting position offers an excellent opportunity for an individual interested in developing their commercial awareness and working as part of a team. You will develop your ability in a range of areas including Technical, Customer Service, ICT and inter-personal skills


Part of Keystone Group, Keystone Lintels is a market leading manufacturer of steel lintels. Founded in 1989, it is now a multisite manufacturing operation with locations in Swadlincote (South Derbyshire) and Cookstown (N. Ireland) to service both UK and Irish construction markets. It's extensive and growing range of Hi-therm+ lintels, standard and special steel lintels, Brickslip lintels and windposts is award winning and celebrated throughout the industry.


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