Job Description

Woods Furniture is a 150 year old independent home furnishings business whose mission is to provide on trend furniture and home accessories to homes throughout the UK, at amazing prices without compromising on quality or service, creating customers for life. And Woods welcomes you!

We all work together to towards the goal of selling 1 million dining seats.

We specialize in quality, choice, and value. If you want to belong to a team that does that well every day, this company is a great fit for you.

Our clients are home owning middle income females in the UK. If you have experience working with this type of client - or want that experience - this role will be a great fit.

You will love it here if you:

are hard working

take ownership

obliterate targets

are dedicated

show you care

are honest

You'll love coming to work every day if you get, want, and have the capacity to:

Work in a busy customer facing office environment

Love finding solutions to problems to make our customers happy.

Provide genuinely great customer service in relation to product queries, delivery updates and assistance with returns/replacements.

Be aware of the value of our review score and stay focussed on growing that.

Work effectively with other team members to co-ordinate solution delivery or assist in problem solving as required.

Use platforms across multiple channels such as Amazing Messaging, Meta Messenger/Inbox, Email and Onsite Chat to assist with queries.

You'll have success here if you value clear processes and feel qualified to do the following things:

Convert problems into solutions

Make our customers feel cared for and valued

Work efficiently and with the customer's satisfaction at the core of everything you do.

We train our team to help them succeed, and everyone on our team helps with our success. In this role, you'll be accountable to hit the following numbers each week:

Trustpilot Score

Refunds as a % of revenue

Response times

Number of outstanding service issues

If you want to come to work, learn, and hit those numbers, you'll be recognized and rewarded.

Our company runs on EOS purely. That means as a member of this team, you will have a leader who:

Gives clear directions

Makes sure you have the necessary tools

Acts with the greater good in mind

Delegates appropriately

Takes time to truly understand your role and how you can help the company

Makes their expectations clear

Communicates well

Has effective meetings

Meets one-on-one with you quarterly or more, if needed

Rewards and recognises your performance

Job Types: Full-time, Permanent

Benefits:

Company pension Free parking On-site parking Store discount
Ability to commute/relocate:

Dorchester: reliably commute or plan to relocate before starting work (preferred)
Education:

GCSE or equivalent (preferred)
Experience:

customer service: 1 year (preferred)
Work Location: In person