Job Description

JOIN A TRUSTED OUTSOURCER TEAM WITH THE INSIGHT, EXPERTISE AND PACE TO CREATE BETTER OUTCOMES FOR OUR CLIENTS, THEIR CUSTOMERS AND THE COMMUNITIES THEY SERVE.

Huntswood's people are its most valued asset, and we take their career development very seriously. We are a Business Process Outsourcer otherwise known as a BPO in the industry.

Working with Huntswood means that over your career with us you'll experience a greater variety and flexibility compared to working with a single company.

Whether you are joining us in a contract position or as a permanent employee, Huntswood commits the same energy and effort into developing your career and skillset!

CUSTOMER SUPPORT ADVISOR

We are seeking a dedicated Complaints Administrator and Customer Support Agent to support a new project with a new client. The role involves logging Complaints and Data Subject Access Requests (DSARs), as well as offering necessary customer support through telephone, webchat, email and letter communication channels. High accuracy is essential, and there is potential for additional training on more complex tasks as the project progresses. There will be some aspects of the role involving handling Inbound telephony.

Start Date:

November 2025

Starting Salary from 24,570 per annum

Hourly Rate:

12.60ph

Performance Bonus:

Up to 1.10 per hour

Working hours:

37.5 hours per week, 5 days per week. Monday to Friday between 9am - 5:30pm.

Where:

Glasgow City Centre Location

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Up to 12 weeks office-based then when you have been signed off from training and are deemed competent, there is the option to work on a Hybrid basis.

Attendance:

No holiday will be permitted during the training period.

Job Responsibilities:

Customer Support providing updates on their complaints or DSARs, ensuring you display empathy and sensitivity to the client's customers across Telephone, Webchat, Email & written communication channels. Logging Complaints: Accurately and consistently logging complaints into a case management system. Logging DSARs: Accurately and consistently logging DSARs into the appropriate spreadsheet or system and following the process carefully to ensure that the team creating the DSARs have the information they need Communication: Maintain clear and effective communication with customers and stakeholders throughout the work. Collaboration: Liaise with internal teams, including client support areas, to ensure the best experience for our clients. Adaptability: Ability to adapt to changing situations and learn from each piece of work to improve processes.

Role Requirements:

Experience in a customer centric environment and having some relevant recent complaints experience over multi communication channels - webchat, emails & letters. Inbound Customer Service experience desirable. Deliver high levels of accuracy and consistent quality Excellent communication and interpersonal skills. Strong negotiation and closing skills. Ability to work independently and as part of a team. Goal-oriented with a drive to succeed in a competitive environment. Familiarity with CRM software and complaints management tools Persistent and resilient attitude towards rejection and challenges. Adaptability to quickly learn about new products and industries. Ability to work under pressure and meet tight deadlines.

Benefits:

Comprehensive training with experienced trainers Life assurance - 1x basic salary coverage Health Cash Plan - claim back everyday healthcare costs 'Perks at Work' - discounts from Apple, M&S, Expedia, and more Colleague Recognition Scheme - become a Huntswood Hero! Regular engagement activities with additional incentives Access to an online Well-being Centre Free fruit, tea, coffee & hot chocolate on site Discounted premium city centre parking Refer a Friend Scheme - earn 1,000 per referral Mentorship program to support career growth

Ready to make a difference?

Apply now and join a team that values fairness, empathy, and excellence in customer service.

In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is aleading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.

To help you stay safe in your job search Huntswood will

only ask for contact details via email when first contacting you and

not any other personal details.

Equal Opportunities Statement

Huntswood, A Results-CX company, is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Disability Confident Commitment

As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.

Job Types: Full-time, Permanent

Pay: 24,570.00 per year

Benefits:

Casual dress Company events Employee mentoring programme Health & wellbeing programme On-site parking Referral programme Store discount Work from home
Ability to commute/relocate:

Glasgow G1 2RX: reliably commute or plan to relocate before starting work (required)
Experience:

Customer Service: 1 year (required) Administrative: 1 year (preferred) Complaint Handling: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person