Job Description

Join the Team at Leisure Electronics

Leisure Electronics is a rapidly growing company in the leisure and entertainment industry, proudly based in the North of Hull. We design, manufacture, and support our own bespoke equipment, including a UK-wide bingo link supplied directly to businesses and online to our own customers.

We're currently seeking enthusiastic and technically minded individuals to join our office-based Customer Relations Team. If you enjoy solving problems, engaging with customers, and working with technology, this could be the role for you.

The Role

As a Customer Support Advisor, you will:

Monitor a UK-wide bingo link and provide live technical and operational support from our head office. Support bingo streaming hosts by operating broadcast controls and maintaining high-quality video/audio output. Deliver chat host services, engaging with players in live chat environments to foster a fun, friendly, and respectful community. Respond to support queries from business clients (by phone) and customers (via email and Zendesk chat). Troubleshoot technical issues using remote support tools and apply product knowledge to resolve problems effectively. Review and action online customer triggers for document requests, compliance reviews and customer interactions in line with company policies and regulatory requirements. Log all queries and actions accurately in our internal system, escalating when necessary. Deploy software updates to 400+ client sites and perform proactive system maintenance.

What We're Looking For

Experience in customer support or a similar service-oriented role. Good computer literacy and ability to learn internal systems quickly. Understanding of KYC and responsible gaming processes (preferred but not essential). Clear, confident communication skills (verbal and written). Strong time management and ability to work independently. Flexible approach to shift work, including weekends.

Why Work With Us?

Be part of a supportive and innovative customer relations team. Develop in a company that invests in its own technology and people. Gain valuable hands-on experience with custom-built systems and streaming platforms. Flexible working opportunities in a fast-paced environment.

Shift Pattern:

Monday to Friday 6hr and 8hr shifts available 3:30pm-Midnight Saturday and Sunday 6hr and 8hr shifts available 8am-Midnight

Job Types: Part-time, Permanent

Pay: 12.50-13.50 per hour

Expected hours: 16 - 40 per week

Benefits:

Company pension Free parking On-site parking
Work authorisation:

United Kingdom (required)
Location:

Kingston upon Hull HU7 (preferred)
Work Location: In person