Job Description

Are you a people person who loves to help others?

Is making a real difference through your job important to you?

Do you thrive in a customer focussed environment?

This could be the perfect role for you!



As part of our expansion, Curaleaf Clinics are looking for an empathetic problem-solver to join our growing Customer Support Team.

About Us:

At Curaleaf International, we're not just participating in the cannabis industry--we're leading it.


As part of the world's largest cannabis company, Curaleaf Holding, Inc., we are powered by a strong presence at all stages of the supply chain. Our unique distribution network throughout Europe, Canada and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production. Amidst a rapid growth trajectory, our emphasis on quality and expertise aims to deliver safe and legal cannabis.


This role is based within Curaleaf Clinic. Curaleaf Clinic is the largest medical cannabis clinic in the UK and remains one of the highest rated services. Offering consultations for a range of conditions where there is evidence for the use of medical cannabis, Curaleaf Clinic is dedicated to improving access to medical cannabis for patients.

Our Vision:

To shape the future of cannabis through our commitment to research and product excellence

Our Mission:

To be the world's leading cannabis company consistently delivering superior products and services and driving the global acceptance of cannabis.

Our Values:

Lead & Inspire Commit to Win Driven to Deliver Excellence Customer Obsession One Curaleaf

Position:

-------------

As the first point of contact for Curaleaf patients, you will answer queries and address issues via telephone or email. With every interaction being unique, no 2 days will be the same in this fast-paced hub. The clients you assist will ensure you leave every day feeling like you've achieved something meaningful, making a real difference in people's lives.


Duties will include, but not be limited to:

Scheduling and co-ordinating patient appointments to optimise client satisfaction Handling payments of appointments Maintaining patients' electronic health records Documenting and assisting with complaints, escalating to the appropriate people when necessary Providing support to the wider team as and when needed

Requirements:

-----------------

About You:

Ideally, you will have experience working in a fast-paced, patient-focused environment, but we're more interested in who you are - we can provide training for the rest! It is essential you:

Are proactive and enthusiastic Have excellent organisational and problem-solving skills as well as great attention to detail Display a 'can do' attitude, even in tricky circumstances Adhere to strictest levels of confidentiality Hold exemplary customer service and communication skills Strong IT proficiency (MS Outlook, Excel, PPTX, Word)

Although the following are not essential, for this role it would be great to have:

GCSE grade C or equivalent in English & Maths Experience in customer service via telephone

Other information:

----------------------

What we offer:

We value progression and development, offering lots of opportunity in a rapidly growing organisation. We also offer:

Competitive salary of no less than 25000 per annum for any role Quarterly bonus Excellent holiday allowance Private medical insurance On-site parking Life insurance

If this sounds like an ideal role for you, don't delay in getting your application in! This vacancy may be closed early due to a high level of interest.