Job Description

- You'll be responsible for receiving 1st line queries from customers via phone and email, either solving them or escalating them internally to the right team member.

- You'll work closely with our Head of Tech to learn all our technologies.

- You'll work closely with our project management team to configure software and hardware for upcoming installations into new restaurants.

- As part of the wider team, you'll do onsite installations of our technology into new restaurants.

Benefits

- Additional overtime work (circa 2,500 per annum)

- Fully funded training and qualifications

- Company-wide bonus scheme based on business performance

- 23 days holiday exc bank holidays (up to 28 days with time of service)

- Time in the business perks

- Quarterly team events

- Casual dress

- Company Wellbeing Fund

- Company events

- Company pension

- Free On-site parking

- Shuttle service provided

- Referral programme

- Sick pay

Who are we and why us?

- Eposability is the leading technology solutions partner to the UK hospitality industry. We have been helping hospitality businesses grow through the use of technology for over 13 years.

- We've spent years analysing the hospitality industry's technology needs and identified the best available solutions. We work hand-in-hand with every client, implementing and optimising their technology to solve operational challenges, drive revenue and provide real insight into their business.

- We're a small team with a big vision - to implement the very best hospitality technology to our customers, empowering them to grow and evolve with meaningful and actionable insight that will keep them ahead of their competition.

- You'll be working with some of the UK's fastest-growing independent hospitality chains. Every day is more exciting than the last as we drive to change how tech companies service the hospitality industry.

https://eposability.com

https://linkedin.com/company/eposability

The technology we work with (Full Training Provided)

- iPad POS

- Online ordering

- Payment systems

- Stock control

- Workforce management/HR

- Reporting/Business Intelligence

- Loyalty/CRM

- Wi-Fi/Guest Wi-Fi

- CCTV

- VOIP

- Finance/Accounts

- Custom Development

Requirements

- A full UK driving license

- A passion for facing challenges head on and solving problems

- Must be able to work between the hours of 9am-10pm Monday to Sunday (5 days/ 40 hours per week)

Qualifications/ Experience

GCSE's or equivalent (Preferred but not necessary)

IT Support Experience: 1 year (Preferred but not necessary)

Customer Service Experience: 1 year (Preferred but not necessary)

Job Type: Full-time

Pay: From 26,000.00 per year

Benefits:

Company events Company pension Flexitime Free parking Health & wellbeing programme On-site parking Referral programme Sick pay
Ability to commute/relocate:

Hemel Hempstead HP2 7TG: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have any experience working in hospitality? Are you able to work between the hours of 9am-10pm Monday to Sunday? (5 days/ 40 hours per week) Do you have any experience working on a helpdesk/ support desk?
Education:

GCSE or equivalent (required)
Experience:

customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person