Job Description

We're Hiring: Customer Support Agents!
? Salary: 23,809.50 per year
? Bonus: Up to 500 monthly performance bonus
? Location: Phoenix Way, Swansea Enterprise Park, SA7 9HZ
? Hours: 37.5 hours per week, Monday to Friday
About the Role:
As a Customer Support Agent in our Projects Team, you'll be the friendly voice our customers rely on throughout their journey -- from booking to the installation of their FREE energy-saving measures.
You'll provide updates, resolve queries, and ensure every interaction delivers a first-class experience. By keeping accurate records and working closely with your team, you'll help maintain our reputation for excellent service and make a real impact in supporting a greener future.
What You'll Be Doing:

• Answering and making calls to support customers
• Providing clear, helpful updates throughout the customer journey
• Collaborating with colleagues to ensure smooth operations
• Accurately inputting and updating information in our systems
• Using Excel and Google Docs to maintain data records

What We're Looking For:

• Excellent communication and people skills
• A proactive, can-do attitude with the ability to work independently
• Exceptional attention to detail
• Strong IT literacy and confidence using digital tools
• Ability to stay calm, focused, and productive in a fast-paced environment

Why Join CES?
At Consumer Energy Solutions (CES), we're on a mission to build a more sustainable future by helping customers access energy-efficient solutions. Join a passionate, growing team where your work matters -- and where your potential is recognised and rewarded.
We're proud to be an equal opportunity employer, committed to fostering an inclusive, diverse, and supportive workplace.
Ready to make a difference?
Apply Now and be part of our journey to a cleaner, brighter future!
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Our Commitment to Sustainability
At CES, we are dedicated to creating a greener future by making energy efficiency accessible to all. With a proven track record of transforming over 8,000 homes, we've helped our customers reduce energy consumption, lower carbon footprints, and save on costs.
Our focus is on delivering eco-friendly, energy-efficient solutions through government-backed grants, ensuring that sustainability is within reach--without financial burden. By taking advantage of these opportunities, individuals and families can make smart, environmentally conscious choices that benefit both their homes and the planet.
We believe that every home has the potential to be a beacon of sustainability. Through innovative solutions, expert guidance, and a commitment to customer satisfaction, we're driving meaningful change toward a cleaner, more energy-efficient future.
? Need support? If you have any special access requirements or require assistance during the application process (including interviews), please reach out--we're here to help!

Skills Required