Job Description

About the Company

ThingCo is an award-winning insurtech company, ranked among the top 100 in the industry. We specialise in delivering telematics products and services to the motor insurance sector. Our cutting-edge telematics platform, powered by AWS IoT serverless technology, and our proprietary device, Theo, help insurers and drivers reduce accident risks, mitigate incident impacts, and make roads safer.

ThingCo has developed a device, Theo, where we pride ourselves on the quality of market
leading data delivery and use of data.

About the Role

We are seeking a motivated and adaptable individual with high energy and a positive attitude to join our dynamic team. The ideal candidate will possess strong communication skills (both written and verbal), a keen analytical mind, and the ability to thrive in a fast-paced environment.

This is a hands-on role requiring a proactive, detail-oriented, problem solving professional who can contribute to ensuring our telematics devices deliver optimal value to our customers and partners.

What's in It for You?

Career Growth

: Be part of an innovative and rapidly growing company with significant opportunities for progression

Competitive Salary

: 24,500 to 26,000 (after probation) per year

Work-Life Balance

: No weekend or evening work required, with the potential to work remotely two days per week

Additional Benefits

:
o Earn extra holiday based on performance

o Access to a recreational break-out zone

o Company pension and sick pay

Key Responsibilities

Responding to customer queries related to ThingCo products and services Liaising with B2B partners regarding end-user inquiries Executing manual tasks associated with accident risk management processes Investigating devices remotely to ensure consistent delivery of quality data Leverage creative problem-solving skills to assist customers in resolving issues and ensuring their devices function seamlessly Meeting service level agreements (SLAs) and key performance indicators (KPIs) while adhering to company procedures and maintaining high standards

What We're Looking For

A

team player

with excellent attention to detail Strong organizational skills and the ability to identify and resolve issues proactively Flexible and enthusiastic, with a willingness to support additional company tasks when needed Exceptional communication skills and the ability to collaborate with colleagues at all levels Proficiency in Microsoft Office applications

Qualifications and Experience

Education

: GCSE or equivalent (required)

Work Location

Hybrid remote work based in Newcastle upon Tyne (NE12)

Schedule

Full-time, permanent position. Monday to Friday, no weekend or evening shifts

Ready to Join Us?

Apply now to become part of an exciting company driving innovation in the insurance industry
Job Types: Full-time, Permanent

Pay: 24,500.00-26,000.00 per year

Benefits:

Company pension Sick pay
Ability to commute/relocate:

Newcastle upon Tyne NE12 8BU: reliably commute or plan to relocate before starting work (required)
Application question(s):

Must be able to commute to the Quorum business park.
Experience:

Customer support: 2 years (required)
Language:

English (required)
Work Location: Hybrid remote in Newcastle upon Tyne NE12 8BU