Job Description

Home Decor Group is a leading supplier of contemporary bedroom furniture and kitchens to the DIY, construction, domestic and new-build markets.

At our modern facility in Sheffield we create stunning fitted wardrobes, sliding wardrobe doors and freestanding furniture, including a range of functional modular based storage solutions which are used in both home living and home office environments. See what we do here https://www.hdhc.com/.

We are currently recruiting a Customer Support Agent based in our Sheffield Head Office who will support the team in delivering first class service to our customers.

Great working environment within an established team and generous benefits Full time hours are 37.5 hours a week, Monday to Friday, with an early finish one day of the week on a rota basis. Some flexibility in the working of these hours would be considered.

The role would suit someone who is looking to start a career in customer service and full support and training will be given.

Starting salary is 23,810, increasing with experience

26 days holiday each year, plus bank holidays

Generous pension and life assurance schemes

Health Cash Plan

Free Parking

Employee discount

Main Purpose of the Role

To assist consumers with any queries regarding the Home Decor product range to help them place an order. To assist members of the Customer Support department and wider departments within the business with any Customer Service issues which may arise. To accurately oversee any problems that may occur and assist in the implementation of processes which will resolve these problems. To ensure all orders are processed in full within the SLA. To manage the customer order book

Key Responsibilities

Answering calls and emails from both customers and the end consumer and dealing with their queries as required. Accurately processing orders on both our Microsoft AX system and internal order portal. Liaise with Production and warehouse for order fulfilment. Liaise with our haulage company to assist with booking deliveries/collections of orders and dealing with any transport related issues. Organise delivery of smaller orders via alternative couriers such as DHL and Royal Mail. Deal with Invoice queries and credit requests. Resolve customer complaints and effectively manage the customer's expectations. Reply to enquiries in a timely manner. Providing technical help on the product range to both stores and the end consumer. Providing information on our wide range of stockists and their individual ranges/processes. Solving any problems which may arise including advising how to deal with damaged goods or components and short deliveries. Completing various Sales and order book Reports as and when required. Ensuring invoicing (Delivered Not Invoiced) is being managed through the order book along with on hold orders.

Knowledge & Experience

Experience working within a similar role in Sales Administration would be desirable. Retail or similar experience, giving experience of customer contact and working towards achieving excellent Customer Service. Experience dealing with customer complaints over the telephone.

Key Skills & Qualifications Required

Strong IT skills in MS Office, which are utilised and improved daily when completing reports and updating databases using excel.

Experience with Microsoft AX or other similar systems is desirable. Excellent written and verbal communication skills, which are also improved on a daily basis when dealing with both customer enquiries and communicating with other members of the company. Strong organisational and problem solving skills. Enthusiastic and reliable worker Ability to work as part of a team and autonomously. Attention to detail & good sense of initiative.
Results oriented ('make things happen')

Job Types: Full-time, Permanent

Pay: From 23,810.00 per year

Benefits:

Casual dress Company pension Employee discount Life insurance Sick pay
Experience:

Microsoft Excel: 2 years (preferred)
Work Location: In person