Job Description

Join a dynamic team in the consulting industry as a Customer Support Assistant, working remotely from anywhere in the UK to support clients in sectors such as business, technology, and management. In this role, you'll be the first point of contact for clients, handling inquiries and providing assistance through digital channels (phone, email, live chat, video calls) to ensure a smooth and positive experience. This position is ideal for friendly, organized individuals with strong communication skills looking to start or grow their career in a flexible, remote environment within the consulting and management field.
Key Responsibilities:

• Respond to client inquiries in English via phone, email, live chat, or video calls, addressing questions about consulting services, project updates, or business solutions.
• Update and maintain client records and inquiries in CRM systems (e.g., Salesforce, HubSpot).
• Coordinate with internal teams to meet client needs, such as scheduling meetings, sharing updates, or escalating queries.
• Assist with preparing simple documents, such as emails or basic reports, to support consulting projects using tools like Microsoft Office or Google Workspace.
• Log client interactions to ensure high-quality service and adherence to industry standards.
• Participate in virtual training sessions to learn about consulting processes, customer support techniques, and digital tools.
• Provide feedback to improve support processes and enhance the client experience.

What We Offer:

• Competitive Salary: Attractive compensation package aligned with the UK's standard of living and remote job market.
• Signing Bonus: GBP 400 upon completion of the initial 3-day training period.
• Performance Bonuses: Annual incentives based on client feedback and individual performance.
• Remote Opportunity: Work from anywhere in the UK with full flexibility, supported by provided equipment (laptop, headset) and software access.
• Flexible Hours: Monday to Friday with adaptable schedules (e.g., 9:00-17:00 GMT), no weekend shifts.
• Professional Growth: Paid initial training and access to ongoing development programs to advance in customer support or consulting roles.
• Work-Life Balance: Support for the UK's diverse lifestyle, prioritizing balance between work and personal life.
• Inclusive Culture: A collaborative, diverse work environment focused on client satisfaction and team success.

Requirements:

• High school diploma or equivalent; degree in business, communications, or related field is a plus but not required.
• 0-2 years of experience in customer service, administrative, or client-facing roles (entry-level candidates encouraged to apply).
• Fluency in English; proficiency in another language is an advantage.
• Strong verbal and written communication skills, with a focus on empathy and client care.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) or willingness to learn (training provided).
• Stable internet connection (minimum 20 Mbps) and a quiet, professional workspace for remote work.
• Ability to work independently and in a team, with good organizational skills and attention to detail.

Why Join Us?:
This is your chance to start or grow your career in the consulting industry, working remotely from anywhere in the UK-whether it's London, Manchester, or the Scottish Highlands. With a flexible work environment, competitive benefits, and a supportive team, you'll build valuable skills and help clients succeed in a thriving, high-demand field.

Skills Required