Job Description

Little About Us

At Lifetime Brands Europe, we are passionate about designing and delivering innovative, stylish, and functional homeware that enhances everyday living. As a leading supplier of kitchenware, tableware, and home decor, we represent a diverse portfolio of beloved brands including KitchenAid, KitchenCraft, MasterClass, La Cafetiere, Mikasa, Creative Tops, and more.

With a strong heritage and a forward-thinking approach, we blend tradition with trend to meet the evolving needs of consumers across the UK, Europe, and beyond. Backed by Lifetime Brands Inc., a global powerhouse in the homeware industry, we combine international reach with local expertise.

From product development and brand storytelling to retail partnerships and customer support, we are committed to excellence at every stage. Whether it's enhancing mealtimes, elevating interiors, or making moments memorable, Lifetime Brands Europe is here to bring inspiration into the heart of every home.

Reporting into the Sales Support Manger, the role will entail;

To provide a comprehensive

administrative support service

to new and existing customers. To proactively support our sales teams in the development of new business and maintain high levels of service to existing accounts. To identify, implement and develop effective ways of servicing our customer.

Some of Our Employee Benefits Include:

Hybrid Work - WFH up to 2 days a week BHSF - medical benefit cash plan Benefit Hub - discounted online platform for retail items, restaurants, days out and more On-site parking Modern offices EAP - support when you need it Employee of the month award Unbeatable Staff Sale Policy KitchenAid discount EV charging points Company events Paid day to volunteer for charities Life assurance scheme (3 x your annual salary) Long service rewards Additional annual leave at 5 and 10 years' service

Key Accountabilities

Accurately process customer orders and raise invoices using our internal and external web based systems. Communicate with customer merchandising teams regarding deliveries, inventory levels and general queries via phone and email. Attend (as directed) customer sales meetings and co-ordinate follow up actions to ensure correct product specifications and timely delivery of goods In-line with customers SLA. Assess and organise customers new order requirements, obtaining all product information relevant for completion of quotes and new line forms. Set up new products and pricing for customers, using spreadsheets or web portal systems. Upload and submit images, copy and content accurately. General management of customer web portal based systems for order processing, inventory control and merchandising. Work with internal departments to ensure customer private label deadlines are achieved resolving any issues as appropriate. Work with Internal departments to ensure customer orders are booked in correctly and in a timely manner within the agreed SLA, following up where required. Complete administration procedures as directed by sales manager or head of department and in accordance with specific customer and product requirements Create and maintain sales reports and data using internal IT systems and or MS Office packages. Identify and suggest continuous improvement initiatives (self, team, department) and participate in all initiatives that drive this through the business Accurately manage customer records and filing in accordance with company policies and procedures. Answering, screen and redirecting internal and external telephone calls to the office and remote workers using the switchboard - when required Meet and greet visitors, signing them in and out of the register, issuing visitors badges and managing the allocation of visitor parking spaces - when required Fully comply with all H&S and other relevant regulations and legislation Answering, screen and redirecting internal and external telephone calls to the office and remote workers using the switchboard - when required Any other relevant duties required from time to time, including cover for Sales Support Assistants as directed.

Essential Skills and Experience

Possesses a clear understanding of relevant procedures and ways of working relevant to this role General level of education, ideally A level or equivalent High level of communication and interpersonal skills Good analytical and numerical ability A conscientious team player with high level of self-motivation Analytical and problem solving ability A continuous improvement ethos Previous office experience working in a similar environment, preferably in sales Works on own initiative and with limited supervision, seeks advice where necessary to establish correct course of action. Ability to work flexibly according to customer requirements and departmental needs Excellent attention to detail and delivers a high level of accuracy Customer focused approach and or previous experience of dealing with customer enquiries and complaints Supportive to team members and work colleagues to ensure customer needs and business requirements are met Well organised and structured approach to assigned tasks Able to prioritise and meet required deadlines. Demonstrates the ability to work under pressure.

Technical Functional Skills

Competent user of MS Packages at intermediate level - Excel, PowerPoint, Word, Access and Outlook. Working knowledge of SAP. Experience of drop ship B2C operations.
Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: 24,420.00-26,496.75 per year

Benefits:

Company events Company pension Employee discount Free parking Life insurance On-site parking Paid volunteer time Work from home
Ability to commute/relocate:

Birmingham, B67EU: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have experience in a customer support admin role?
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Birmingham, B67EU