Job Description

Join our award-winning global Customer Support team! We are looking for self-motivated individuals with strong customer service skills searching for growth potential! Take this opportunity to join a fast-paced and growing tech company that wants you to excel in your career. Your contribution would be key to the success of Blackbaud\'s objectives as you help social good organisations thrive!

Customer Support helps customers use Blackbaud\'s software, including troubleshooting reported incidents and answering questions about software functionality. Associates support multiple solutions that power the social good sector.

In the Associate role, you will:

Resolve basic issues for our solutions in an efficient and friendly manner

Author and publish help content to improve self-service resources

Accurately capture notes, document activities and manage cases in a clear and actionable way for teammates and customers

Stay informed on product changes and rapidly learn information about functionality changes

Be responsible for regular customer follow-up on open incidents and quick resolution of reported incidents within customer expectations

Act as the customer-facing point of contact for all service-related needs

You\xe2\x80\x99re a great candidate if:

Confident with IT systems and troubleshooting

The ability to decipher technical terminology and explain in easy to understand language to your customer

You are naturally diplomatic and tactful

You learn quickly and take on new concepts and ideas easily

You have experience asking critical questions and probing for information to facilitate problem solving

You anticipate obstacles and take steps to minimise impact on intended results

You communicate professionally, ability to compose concise and accurate customer responses

Details of the role:

Hours - This is a \'nigh-shift\' position, 22.00 - 6.30am and working a total of 37.5 hours per week.

Start - We are currently interviewing for an October 9th start date.

Salary - The starting salary is for this position is \xc2\xa324,000.

Office - Blackbaud is a remote first organisation and this role will not be required in office.

Interviewing - We utilise a multi-step interviewing process, starting with a recorded video interview.

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Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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