Job Description

About the job

Work from home with Amazon!

Role: Virtual German Customer Service Associate
Location: In your home! UK
Pay rate: \xc2\xa312 per hour

Contract: Full time Permanent

Amazon is looking for an, articulate, detail-oriented and disciplined people-person who can deliver great customer service in a virtual (Work from Home) environment. This is a chance to join a company completely focused on delighting customers and making their lives easier.

So, what will you do as a Virtual Customer Services Associate?
Working virtually as part of our Shipping and Delivery Support team, your role will be a critical part of Amazon\xe2\x80\x99s mission to be earth\xe2\x80\x99s most customer-centric company. You will act as the first point of contact for drivers, troubleshooting their delivery queries through phone, chat and e-mail, while gathering feedback about the delivery experience.
You will also provide support for customer queries as well as solutions for our shippers and property managers using unique tools and specialised skills.

What will your working week look like?
In order to ensure that we match our customer demand, we expect you to be able to work on a variety of different shift patterns between the hours of 6am and 10pm, 7 days a week. This could include evening shifts, weekend and public holiday shifts or split shifts depending on the requirements of the team.

What skills will you need?

• Fluent in English and German with excellent communication skills, both written and verbal
• Ability to navigate the internet, email, and chat to customers via Instant Messenger tools
• Ability to cope well in a high-pressure environment while maintaining high quality outputs
• Ability to uphold company values and demonstrate respect, patience and ownership with every customer
• Ability to resolve conflicts and set appropriate expectations with customers
• Ability to communicate clearly and concisely with both external customers and co-workers, orally and in writing
• Ability to make appropriate decisions on behalf of the customer quickly and effectively
• A willingness to learn and be upskilled on new techniques and specialisations as our company grows

What benefits will you receive?

One of the great things about joining Amazon\xe2\x80\x99s Customer Service team is that you don\xe2\x80\x99t need past experience in customer service. You\xe2\x80\x99ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

• Pension plan
• Medical insurance
• Amazon employee discount
• Lifestyle benefits and retail discounts through our Amazon Extras program
• Expert training and ongoing opportunities to learn more and develop your skills
• Employee Assistance Program
• Competitive Holiday
• Health Insurance

What do we need from you?

? You\xe2\x80\x99ll need to provide a quiet, distraction free workspace within a dedicated room. You will need to have an ergonomic desk and chair.
? From a technical perspective, you would need to have a minimum broadband connection of 25MB download speed and 10MB upload speed using a hard-wire ethernet internet connection (no WiFi). We will provide you with a complete equipment package ahead of your first day of training.
? You have the right to work in the UK.
If this role sounds like it is for you, then click APPLY to start the application process!

If successful we will contact you re next steps!

Successful candidates in the UK may be subject to a background check prior to employment with Amazon.
Amazon is an Equal Opportunity Employer \xe2\x80\x93 Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

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