Job Description

Customer Support & Bookings Advisor

Are you confident on the phone, quick on a keyboard and comfortable juggling a few screens at once? This could be a brilliant next step for you.

We're Penton Motor Group - a friendly, family-run business with a Contact Centre team made up of a wide age range and mix of personalities. We're looking for someone new to join us as a

Customer Support & Bookings Advisor

- someone who's positive, tech-savvy and genuinely cares about doing a good job.

You don't need to be a "car person" - you just need to be great with people and confident with computers.

What You'll Be Doing

On a typical day, you'll be:

Talking to customers on the phone about

MOTs, services and repairs

Booking appointments

and managing diaries across multiple branches Working across

several systems and screens at the same time

(CRM, booking tools, email, internal systems) Following

clear processes

so every booking is accurate and every note is logged Sending confirmations, reminders and follow-up messages Checking in after visits to make sure everything went smoothly Highlighting helpful extras (no hard selling)
It's a role where you're

right at the heart of the customer journey

- you're often the first and last person they speak to.

This Role Would Suit You If...

You're

self-motivated

and like getting stuck in without needing to be chased You're

confident with IT

- happy using multiple tabs and systems, quick to pick up new software You're

calm and organised

when it's busy and the phones are ringing You like

following steps and processes

so things are done properly You're a

clear, friendly communicator

- on the phone and in writing You enjoy being part of a

close-knit, supportive team

Whether you're early in your career and want a role where you can use your tech skills and grow, or you've already had some customer service experience and want something more structured and process-driven, we'd love to hear from you.

Working Hours

Monday to Friday:

9:00am - 5:00pm

Saturday mornings:

8:30am - 12:30pm (rota basis)
We might be able to be slightly flexible with start/finish times for the right person - just let us know what you're looking for when you apply.

What You'll Get

A

supportive, welcoming team

with a wide age range and friendly atmosphere

Free week's holiday in Cornwall every year

(after qualifying period)

22 days holiday + bank holidays + your birthday off

Competitive pay and a

stable, long-term opportunity

Company pension, cycle-to-work scheme, staff discounts Branded workwear and

full in-house training

on systems and processes
How to Apply

Send us:

Your

CV

A

short note about yourself

- tell us a bit about your personality, your IT skills and why you'd be a great fit for a busy, customer-focused contact centre.
If you'd like slightly different hours, include what would work for you.

We're excited to meet our next

Customer Support & Bookings Advisor

- if this sounds like you, hit apply.

Job Types: Full-time, Permanent

Benefits:

Company pension Cycle to work scheme Employee discount Free parking Life insurance On-site parking
Work Location: In person