Job Description

Shelbourne Motors is one of Northern Ireland's most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent

Toyota, Nissan, Kia, Renault, Dacia and Maxus

, alongside our

AutoSelect

used car supermarkets and our expanding

Fleet (fleet4u) and Rental (SVRgo) divisions.

In recent years, Shelbourne Motors has undergone a major period of transformation and recognition.

Most recently, we were proudly awarded:

Dealer Group of the Year 2024 & 2025

EV Dealer of the Year 2025

Best Marketing Campaign 2025

Business Eye -

Northern Ireland's Fastest Growing Family Business

AM Awards -

Highly Commended: Best Marketing Strategy

Our success is driven by our people, our ambition, and our long-term

Vision

:

To be the most trusted, customer-centred and sustainable automotive group.

Our

Mission

and

Values

place customer experience, innovation, teamwork and zero-emissions leadership at the heart of everything we do. We are now seeking a professional Customer Support Consultant with exemplary customer service.

The Role

As a Customer Support Consultant, you will play an integral part of our showroom team assisting colleagues with offering an outstanding level of service to every customer.

On an average day you will play an active role in assisting the sales team with their duties by dealing with customer enquiries via phone, walk-in and online.

Other duties will include;

Actively prospecting new & existing customers Following up customers for feedback / customer satisfaction Ensure vehicles are merchandised correctly & pricing displays are up to date Meeting & greeting visitors to the showroom & ensuring they are being dealt with Assisting with customer test drives when required Accurately collecting customer data & entering onto Dealer Management System

The Person

We are looking for someone with a real passion for people. You will thrive on exceeding customer expectations. A team player with an appetite helps colleagues in their roles. New technology with a keen interest in the automotive space is important.

Experience in dealing with customers in a retail environment Computer literacy including MS Office Excellent presentation Strong written & verbal communication skills

Why join our team?

Our package includes career progression opportunities & a preferential vehicle purchase scheme. As well as 30 days annual leave we reward our colleagues for long service with extra days, we hold social events and discounts for friends & family.

Job Type: Permanent

Pay: 25,000.00-25,500.00 per year

Experience:

customer service: 1 year (preferred)
Work Location: In person