Job Description

Customer Support Coordinator - Join Our Dynamic Team!

Are you a natural organizer with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our team!

What You'll Do

As a

Customer Support Coordinator

, you'll play a key role in ensuring our customers receive outstanding service. You will:

Handling admin tasks and maintaining accurate records Coordinating communication with internal and external teams Supporting internal processes and contributing to team activities Promoting our brand and providing accurate product info Assisting with ad hoc tasks and suggesting process improvements Managing schedules, rescheduling work, and supporting service managers Using portals and tools to help meet team KPIs

What we offer

Competitive Salary:

Reflecting your skills and experience

Generous Leave:

25 days annual leave (pro-rated in hours)

Holiday Purchase Scheme:

Buy up to 10 extra days--up to 35 days total leave

Comprehensive Benefits:

+ Pension plan (up to 7% employer match)
+ Life assurance
+ Employee assistance program
+ Referral scheme

Exclusive Discounts:

High street brands, cycle-to-work scheme, and Johnson Controls product discounts

Career Development:

Extensive growth and advancement opportunities

Free Onsite Parking:

Hassle-free commuting

Dress Down Fridays:

Casual attire to wrap up the week

What We're Looking For

We want

passionate, detail-oriented problem solvers

who thrive in a high-energy environment.

Essential Skills:

? Customer-first mindset and strong communication skills

? Organised, adaptable, and calm under pressure

? Tech-savvy and able to multitask

? Able to manage workloads and meet KPIs

Preferred Skills:

Experience in the security industry

Planning/scheduling experience or GANT-based tools


If you're ready to

step into a role where you make a difference every day

, apply now and become a valued part of our team!


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