Job Description

Are you passionate about helping customers and making their experience the best it can be? We're on the lookout for a Customer Support Coordinator to join our friendly and fast-paced team.

In this role, you'll be at the heart of what we do -- supporting customers from their very first enquiry right through to order completion and beyond. You'll work closely with colleagues across Finance, Sales, Technical and Supply Chain to make sure every customer interaction is smooth, efficient, and positive.

If you're someone who thrives on solving problems, building great relationships, and loves being part of a supportive team, this could be the perfect fit for you!

Who are We

Dexion Material Handling is a trusted name in industrial storage, delivering smart, scalable solutions that help businesses make the most of their space. From pallet racking and shelving to fully automated systems and bespoke warehouse designs, Dexion supports logistics operations across sectors with precision-engineered products backed by decades of expertise.

As part of the global Gonvarri Material Handling group, we bring together deep engineering know-how with a practical, customer first approach. We work closely with businesses of all shapes and sizes to create tailored systems that boost efficiency, cut hassle, and keep things running smoothly.

What You'll Be Doing

Handling day-to-day customer enquiries, quotes and orders with accuracy and care.

Following up on enquiries and keeping customers updated every step of the way.

Coordinating with internal teams to make sure products are delivered on time and to spec.

Managing your customer accounts and keeping CRM records up to date (Microsoft Dynamics experience a plus, but not a must!).

Working alongside the Customer Support Manager and Team Leader to prioritise requests and ensure quick, effective responses.

Helping improve our support processes and finding better ways to deliver great customer service.

Jumping in to support the wider team whenever needed.

What We're Looking For

Experience in customer support, service, or account management -- ideally in a busy, fast-moving environment.

A confident communicator who can handle calls, emails, and tricky conversations with ease.

Strong organisation and multitasking skills -- you're great at keeping on top of things.

A true team player who enjoys working with others to get results.

Comfortable using CRM systems (we use Dynamics, but we'll teach you if it's new!).

Most importantly, you genuinely care about creating great customer experiences.

Why You'll Love Working With Us

A welcoming, supportive team that values collaboration and positivity.

Opportunities to grow, learn and take on new challenges.

Competitive pay and benefits.

A company that's passionate about its people, customers, and future.

Sound like you?

We'd love to hear from you! Click Apply Now to join a team where your ideas are valued, your work makes a difference, and customers really do come first.

No Agencies Please.

An initial pre-screening interview will take place before coming in for a face-to-face interview.

Job Types: Full-time, Permanent

Pay: 25,000.00-27,500.00 per year

Benefits:

Company events Company pension Cycle to work scheme Free parking On-site parking Sick pay
Experience:

Customer Service or equivalent : 1 year (preferred)
Work authorisation:

United Kingdom (required)
Location:

Swindon SN3 5HY (preferred)
Work Location: In person