Job Description

Who are we ?

Bailey CW Ltd is part of the Bailey Group, who specialises in design and delivery of innovative building envelope solutions to the construction industry.

As a Customer Support Co-ordinator you will be the voice of our business and we are looking for proactive and confident communicator who will excel in a busy, hard working but friendly team.

Primarily responsible for looking after key accounts, which consists of;

- Develop a working relationship with the customer, acting as a key contact.

- Sales orders being input, and/or uploaded and processed onto our sage based system.

- Communication regarding queries, stock shortages, deliveries, in both verbal & written format.

- Generating quotations & pro forma, as well as processing necessary card payments via computer links.

- Work closely with the External Business Development Managers in order to deliver the most up to date information to the customer.

- Liaising with Suppliers to ensure that goods are delivered in a timely manner.

- Working with third party processors to ensure goods are supplied and delivered according to our instructions.

- Delivering excellent levels of Customer service and support.

Job Types: Full-time, Permanent

Pay: From 25,000.00 per year

Benefits:

Company pension Life insurance On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Mitcham CR4 4NX: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person