Job Description

About Us

We are an established business based in Aston, Birmingham, offering mobile accessories through online channels. We pride ourselves on delivering high-quality products and exceptional customer service. We are looking for a reliable and detail-oriented individual to join our team as a part-time Customer Support Executive.

The Role

This is a part-time Customer Support Executive position focused on maintaining excellent customer relationships and resolving enquiries efficiently. You'll work independently whilst being part of a collaborative team.

Your responsibilities will include:

Responding to customer enquiries and support tickets via email Investigating and resolving shipment issues by liaising with courier companies Maintaining accurate records in our order management system Collaborating with colleagues to share information and ensure consistent service Using your problem-solving skills to resolve customer issues effectively

Shift Pattern

Hours: 7-10 hours per week (10 hours/week for first 2 weeks during training) Monday: 1-2 hours before 10am Tuesday-Friday: 1-2 hours in the morning Weekend: No work required

About You

We're looking for someone who is:

An excellent written communicator with strong English skills A natural problem-solver who can work through issues independently Comfortable working remotely with reliable internet for video calls Experienced in customer service (essential) Skilled at using online tools and platforms Detail-oriented and professional in all customer interactions
Additional advantages:

Knowledge of mobile phones and technology

What We Offer

Flexible working hours that suit students balancing studies Hybrid working - mostly remote with occasional on-site requirements Company pension Employee discount Free on-site parking Opportunity to develop customer service skills in a professional environment

Requirements

Must be able to attend our Aston (B6) office 1-2 times per week for initial training Must have reliable internet connection for remote working and video calls Must have previous customer service experience
This role would particularly suit a university student looking for flexible part-time work that fits around their studies.

Job Type: Part-time

Pay: 11.20-13.50 per hour

Expected hours: 7 - 10 per week

Benefits:

Company pension Employee discount Flexitime Free parking On-site parking Work from home
Application question(s):

Do you have reliable internet for remote working and video calls? Have you had any experience in customer support? Tell us more! What is your availability for interview? Are you currently studying at university? What course are you studying and which year are you in? Are you able to work from our office in Aston if needed? (definitely during the first 2 weeks)
Education:

A-Level or equivalent (required)
Work Location: Hybrid remote in Birmingham B6 5RQ