Customer Support Executive
Leigh, ENG, GB, United Kingdom
Job Description
World Options provide businesses with a one-stop logistics solution for domestic, international and freight shipments. Through our industry leading portal, we supply access to the world's largest carriers. This allows users to choose carriers based on price, speed of transit or availability.
As a franchise of World Options, we have built up a large customer base, with many SMBs now using the platform for their shipping needs.
What we are looking for
The successful candidate will be required to deal with Inbound customer queries through a ticketing system and via email. Update customer when required on the status of their shipments.
As a rapidly growing business, there is an opportunity for the successful candidate to become an integral part of the business and learn and develop skills working alongside experienced industry professionals. The role can be part time Monday - Friday, open to discuss hours
Role requirements
Ensure each customer receives a positive service and experience
Confident telephone manner
Strong communication skills and ability to build a strong rapport with customers
Effectively use CRM
What You Need
Good level of understanding using Microsoft Office (mainly excel, word)
Experience working in Freight/Logistics preferred.
Customer focused
Problem-solving and time management skills
Hourly Rate 13-15
The role is part time Monday - Friday. Circa 20-25 hours per week
Ideal would be 9.00am - 3pm or 10am-4pm
Job Types: Part-time, Permanent
Pay: 20,000.00-23,500.00 per year
Benefits:
On-site parking
Work Location: In person
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Job Detail
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Job IdJD3698377
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IndustryNot mentioned
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Total Positions1
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Job Type:Part Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLeigh, ENG, GB, United Kingdom
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EducationNot mentioned