Job Description

Job Title:

Customer Support Executive

Company:

Advice with Accounts Nottingham Limited

Location:

Nottingham, United Kingdom (On-site)

Job Type:

Full-Time

Working Hours:

Monday to Friday, 9:00 AM to 6:00 PM

Start Date:

Immediate starters preferred

About the Role:

Advice with Accounts is looking for a confident and articulate

Customer Support Executive

to join our Nottingham office. This role is ideal for someone with strong communication skills, a team-first attitude, and a customer-focused mindset. You will be supporting our real estate-based projects and handling inbound and outbound calls, predominantly dealing with tenants and clients across the UK.

Key Responsibilities:

Handle inbound and outbound customer calls in a professional and courteous manner

Communicate with clients and tenants to address inquiries, issues, and service needs

Deal with rent queries, maintenance requests, and other property-related concerns

Manage challenging conversations calmly and confidently

Conduct payment follow-ups and explain account-related matters

Maintain accurate call logs and client records using internal systems

Liaise with internal departments to ensure smooth resolution of client issues

Key Requirements:

Good communication

Previous experience in customer service, preferably in a voice-based role

Experience handling customers or real estate clients is an advantage

Basic accounting knowledge (e.g., rent, invoicing, payment tracking)

Ability to work under pressure and manage difficult situations professionally

A strong team player with a proactive and problem-solving approach

Familiarity with CRM tools is a plus

Must be eligible to work in the UK

Benefits

Employee pension

28 days annual leave ( including bank holidays )

Job Type: Full-time

Pay: From 23,000.00 per year

Benefits:

Company pension
Application question(s):

Are you confident handling calls from tenants across various UK cultural communities? Are you immediately available for the position? If not mention when can you start. * Mention your current location.