Job Description

Manchester (Hybrid, up to 2 days WFH) | 25.5k-27.5k


Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.

Role requirements

You

must

have commercial experience in either a live chat/web chat or IT Support role You have a passion for technology and websites and an enthusiasm for developing this knowledge even further You'll be confident in holding conversations with the wider Street Group team as well as clients, managing expectations and asking the appropriate questions to build a full understanding of the problem You're a self-starter who can take initiative where required You'll have outstanding communication skills, both written and verbal You're highly organised and experienced at time management and prioritisation You're calm and collected under pressure whilst keeping a happy and positive mindset

Here's what you can expect to be working on as a Live Chat Support Specialist at Street Group

Becoming an expert on the platform: Street.co.uk Acting as the first line of support for any incoming questions or queries that our customers have,

predominantly via live chat

, but sometimes via email, phone or video call Be able to make the call of when to escalate more complex tasks to our Street Engineering teams Proactively ensuring customers understand and are making the most of the latest product updates/releases Responding to any system bugs reported by the client and escalating this to the development team where necessary Obtaining customer feedback and feature requests, ensuring these are communicated appropriately to the development team

Who are Street Group?

We're an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone.


Our products, Street.co.uk, Spectre, and Insights form a powerful trio, working harmoniously together to transform an agent's job. Street.co.uk launched back in 2020 and serves as our game-changing CRM, allowing agents to deliver a service that aligns seamlessly with the modern, 'on-demand' needs of customers and their busy lifestyles. With its beautiful design and user-friendly interface, Street.co.uk is dedicated to the singular goal of delivering an incredible customer experience.




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Why join Street Group?

Hybrid-working - you can work from home up to 3 days per week

? Guilt-Free R&R - 1000 towards a holiday after your first year with the team (we'll even cover the tax!)

Joining a culture that supports your development and encourages growth

500 yearly L&D budget for your career development

Your birthday on us - we pay, you stay away

'Give something back' - 2 paid days volunteering on us

Enhanced maternity, paternity & adoption pay


Mental health & well-being support via Health Assured

Regular well-being initiatives

Flexible working hours

Public transport season ticket loans

Paid menopause leave

Holiday buying scheme

Joining a new team in an exciting business with huge ambition

Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day

? A chance to work on cutting-edge technology

Comfortable, relaxed office space - office dogs welcome!

Fully stocked fridge and beers (or an alternative) on us every Friday afternoon

Company and team off-sites, events and happy hours

Cycle to work scheme

Electric car salary sacrifice scheme


Feel good about sustainability - we're a climate-positive company!

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Salary

25,500-27,500 dependent on experience. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know.


We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.

Interview Process:

3 stages = Introductory call with one of our Talent team > Hiring Manager interview & an in-person live chat task > Final interview.


We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know!